On this episode, we talked to Howard Tiersky, CEO at FROM, The Digital Transformation Agency, whose goal is to bring companies up to speed with customers' expectations of the digital sphere. After COVID fast-tracked digital transformation for everyone, it's even more essential to get it right. 🟠About Howard Tiersky Howard is the Wall Street Journal bestselling author of Winning Digital Customers: The Antidote to Irrelevance. He was named by IDG as “One of The Top 10 Digital Transformation Influencers to Follow Today,” and by Enterprise Management 360° as “One of the Top 10 Digital Transformation Influencers That Will Change Your World.” As an entrepreneur, Howard has launched two successful companies that help large brands transform to thrive in the digital age: FROM, The Digital Transformation Agency and Innovation Loft. Among his dozens of Fortune 1000 clients are Verizon, NBC, Universal Studios, JPMC, Morgan Stanley, the NBA, Visa, and digital leaders like Facebook, Spotify, and Amazon. Prior to founding his own companies, Howard spent 18 years with Ernst & Young Consulting which then became part of Capgemini, one of the world’s leading global consulting firms, where he helped launch their digital practice. Howard speaks regularly at major industry conferences and is proud to have been on the faculty of the NYU Tisch School of the Arts, his alma mater. He is a frequent contributor to CIO Magazine. 🟠Connect with Howard Tiersky Follow Howard on LinkedIn: https://www.linkedin.com/in/tiersky/ Follow Howard on Twitter @tiersky: https://twitter.com/tiersky Buy Howard’s book, Winning Digital Customers: The Antidote to Irrelevance: https://www.amazon.com/Winning-Digital-Customers-Antidote-Irrelevance/dp/1734558539 🟠Would you like to read the full interview? Access the transcript on our blog at https://voicesofcx.com/a-customer-centric-approach-to-digital-transformation-howard-tiersky/?utm_source=soundcloud&utm_medium=description 🟠Connect with the Voices of CX Follow Worthix on LinkedIn https://www.linkedin.com/company/worthix Follow Worthix on Twitter: @worthix Follow Mary Drumond on LinkedIn https://www.linkedin.com/in/marydrumond/ Follow Mary Drumond on Twitter: @drumondmary 🟠About Voices of CX Podcast The Voices of CX Podcast is a podcast that covers all things business strategies, customer decision insight, empathetic leadership practices, and tips for sustainable profitability. With a little bit of geeking out on behavioral science, A.I. and other innovation sprinkled in here and there. The guests span multiple industries, but all of them have years of experience to bring to the table. 📩Got something to say about CX or want to be featured on the show? Let us know! Email the Producer ([email protected]).

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