Jeanne Bliss pioneered the role of the Chief Customer Officer, holding the first ever CCO role for over 20 years at Lands’ End, Microsoft, Coldwell Banker and Allstate Corporations. Reporting to each company’s CEO, she moved the customer to the strategic agenda, creating transformational changes to each brands’ customer experience. She has driven achievement of 95 percent loyalty rates, improving customer experiences across 50,000-person organizations. She is now the President of CustomerBliss, where she guides the C-Suite and Chief Customer Officers around the world on earning business growth by improving customers’ lives. Her clients include: AAA, Johnson & Johnson, Brooks Brothers, Bombardier Aerospace, and Kaiser Permanente. She is a sought after speaker and thought-leader, the author of three best-selling books, and co-founder of the Customer Experience Professionals Association. Listen to her talk with Voices of Customer Experience about improving your customer experience from the frontline and building a strong customer experience strategy into your operating model by outlining her book Would You Do That To Your Mother? Access the transcript on our blog at https://voicesofcx.com/would-you-do-that-to-your-mother-jeanne-bliss/?utm_source=soundcloud&utm_medium=description You can read all about Jeanne on her website: www.customerbliss.com and www.make-mom-proud.com You can also use the #makemomproud hashtag to participate in her CX movement. Follow Jeanne Bliss LinkedIn: https://www.linkedin.com/in/jeannebliss/ Twitter: @JeanneBliss Follow Mary Drumond LinkedIn: linkedin.com/in/marydrumond/ Twitter: @drumondmary Voices of Customer Experience Podcast Page: https://blog.worthix.com/podcasts Customer Experience Ebooks: www.worthix.com/resource-page Customer Experience Blog: https://blog.worthix.com Worthix's Artificial Intelligence CX Survey: www.worthix.com

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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