Jeannie’s motto “Creating Fewer Ruined Days for Customers” has been adopted by business leaders who have benefited from her inspiring keynotes, her pioneering CX Cultural Transformation program, and her workshops and webinars. Customer Thermometer called Jeannie’s presentation on “Meaningful Micro-Interactions” one of the top five TED Talks on customer retention. Her podcast Crack the Customer Code, which she co-hosts with customer service expert Adam Toporek, has consistently garnered praise for its engaging industry insights. Jeannie has 20 years of experience helping companies improve loyalty and retention, employee engagement, and overall customer experience. Access the transcript on our blog at https://voicesofcx.com/make-compassion-part-of-the-patient-experience-jeannie-walters/?utm_source=soundcloud&utm_medium=description Follow Worthix on LinkedIn: https://www.linkedin.com/company/worthix/ Follow Worthix on Twitter: @worthix Follow Mary Drumond on LinkedIn: https://www.linkedin.com/in/marydrumond/ Follow Mary Drumond on Twitter: @drumondmary Follow Jeannie Walters on Linkedin: https://www.linkedin.com/in/jeanniewalters/ Follow Jeannie Walters on Twitter: @https://twitter.com/jeanniecw?lang=en Learn more about Jeannie Walters at: https://experienceinvestigators.com/about-jeannie-walters/

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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