Jeff Toister is the author of The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service. He has also authored customer service training videos on LinkedIn Learning, including Customer Service Fundamentals and Leading a Customer-Centric Culture. Jeff was named one of the Top 30 customer service professionals in the world by Global Gurus. He was also named one of the Top 50 Thought Leaders to Follow on Twitter by the International Customer Management Institute. Access the transcript on our blog at https://voicesofcx.com/jumpstart-your-cx-with-a-service-culture-mindset-jeff-toister/?utm_source=soundcloud&utm_medium=description Follow Worthix on LinkedIn: www.linkedin.com/in/worthix/ Follow Worthix on Twitter: @worthix Follow Mary Drumond on LinkedIn: www.linkedin.com/in/marydrumond/ Follow Mary Drumond on Twitter: @drumondmary Follow Jeff Toister on LinkedIn: https://www.linkedin.com/in/jefftoister/ Follow Jeff Toister on Twitter: @toister Buy "The Service Culture Handbook" here: https://www.serviceculturebook.com/

Ask this episode

“What did the council decide on item 42?” — answered with the speaker and the moment.

Transcript

Related