Jim Kalbach is a noted author, speaker, and instructor in user experience design, information architecture, and strategy. He is currently the Head of Customer Success at MURAL, a leading visual online workspace for remote collaboration. Jim has worked with large companies, such as eBay, Audi, SONY, Elsevier Science, LexisNexis, and Citrix. Jim lived in Germany for 15 years before returning to the US in 2013. While there, he co-founded the European Information Architecture conferences, as well as the IA Konferenz. Jim is widely know for his book, "Mapping Experiences: A Complete Guide to Creating Value through Journeys, Blueprints, and Diagrams" Access the transcript on our blog at https://voicesofcx.com/creating-value-through-mapping-experiences-jim-kalbach/?utm_source=soundcloud&utm_medium=description Follow Worthix on LinkedIn: https://www.linkedin.com/in/worthix/ Follow Worthix on Twitter: @worthix Follow Mary Drumond on LinkedIn: https://www.linkedin.com/in/marydrumond/ Follow Mary Drumond on Twitter: @drumondmary Follow Jim Kalbach on LinkedIn: https://www.linkedin.com/in/kalbach/ Follow Jim Kalbach on Twitter: @JimKalbach Get Jim Kalbach's book, "Mapping Experiences" on Amazon

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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