Joe Pine was the voice calling out about the coming of the experience economy long before it hit. His book, "The Experience Economy", written in 1998 helped lay the foundation of what is today's Customer Experience. Pine is a world renown thought leader in business, author, internationally acclaimed speaker, management advisor to Fortune 500 companies and entrepreneurial start-ups, and cofounder of Strategic Horizons. In this episode, he speaks to podcast host Crystal Garrett and guest-host and Worthix CEO, Guilherme Cerqueira about what comes AFTER the experience. He also discusses staging distinctive experiences, the gap of perceptions versus authenticity, companies identifying time well spent versus time well saved, and taking advantage of digitization. He advises on “customering” and transforming your customers to help them meet their aspirations. Access the transcript on our blog at https://voicesofcx.com/whats-next-in-customer-experience-joe-pine/?utm_source=soundcloud&utm_medium=description Follow Joe Pine LinkedIn: https://www.linkedin.com/in/joepine/ Twitter: @joepine Customer Experience Ebooks: www.worthix.com/resource-page Customer Experience Blog: blog.worthix.com Worthix's Artificial Intelligent CX Survey: www.worthix.com Follow Guilherme Cerqueira LinkedIn: www.linkedin.com/in/guicerqueira/ Twitter: @guicerqueira Follow Mary Drumond LinkedIn: linkedin.com/in/marydrumond/ Twitter: @drumondmary

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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