Mark McClure currently serves as the Executive Vice President of Customer Experience at Babel Street where he successfully leads his team with all post-sale customer facing operations such as onboarding, training and customer support. Mark guides his team by promoting trust and respect between customer and company, while paying attention to the details of the customer’s desires to ensure their satisfaction. He has years of strategic planning experience with leadership across organizations to achieve customer retention and revenue goals. With an extensive background in customer experience, Mark has expertise in overseeing global support, training and sales engineering teams. Throughout his career, he has established various customer experience procedures and has directed all presale operations within a global organization. Mark holds a master’s degree in Public Administration from West Virginia University. Access the transcript on our blog at https://voicesofcx.com/recognizing-excellence-in-customer-centricity-mark-hamill/?utm_source=soundcloud&utm_medium=description Follow Mark McClure on LinkedIn Get to know Babel Street Follow Worthix on LinkedIn Follow Worthix on Twitter: @worthix Follow Mary Drumond on LinkedIn Follow Mary Drumond on Twitter: @drumondmary The Voices of CX Podcast is a podcast that covers all things business strategies, customer decision insight, empathetic leadership practices, and tips for sustainable profitability. With a little bit of geeking out on behavioral science, A.I. and other innovation sprinkled in here and there. The guests span multiple industries, but all of them have years of experience to bring to the table.

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