Michael Bartlett is a recent transplant from the United Kingdom, Michael lives and works in Missouri as the Director of Experience Innovation at JMARK Business Solutions. He also runs his own Customer Experience training and consulting firm and is the author of CCXP Exam Preparation. Michael obtained his masters in Artificial Intelligence in 1999 and has been building NLP systems and Neural Networks ever since. His current focus is on using Human Centered Design to augment A.I. implementations. Access the transcript on our blog at https://voicesofcx.com/becoming-a-certified-cx-professional-ccxp-michael-g-bartlett/?utm_source=soundcloud&utm_medium=description Follow Worthix on LinkedIn: www.linkedin.com/company/worthix/ Follow Worthix on Twitter: @worthix Follow Michael G Bartlett on LinkedIn: www.linkedin.com/in/michaelgbartlett/ Purchase Michael's Book: https://www.amazon.com/CCXP-Exam-Preparation-Facts-Giving/dp/1520922817 Practice on Michael's CCXP Simulator: https://ccxpexamsimulator.com (Use Code: Worthix2019) Follow Mary Drumond on LinkedIn: www.linkedin.com/in/marydrumond/ Follow Mary Drumond on Twitter: @drumondmary

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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