Rachael McBrearty, a customer experience executive and pioneer in the use of digital, IOT and analytics, talks with Voices of Customer Experience about Evolving the Customer Experience. As the former Chief Creative at Cisco, she shares her years of insights and expertise in developing customer strategies, designing brand enhancing experiences and leading organizational transformation that drives growth above industry standards. Access the transcript on our blog at https://voicesofcx.com/designing-a-customer-experience-system-rachael-mcbrearty/?utm_source=soundcloud&utm_medium=description Follow Rachael McBrearty LinkedIn: linkedin.com/in/rachaelmcbrearty/ Twitter: @RachaelMcB Customer Experience Ebooks: www.worthix.com/resource-page Customer Experience Blog: blog.worthix.com Worthix's Artificial Intelligent CX Survey: www.worthix.com Follow Mary Drumond LinkedIn: linkedin.com/in/marydrumond/ Twitter: @drumondmary

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