Ian Golding, is a Certified Customer Experience Professional and Customer Experience specialist. A certified Lean Six Sigma Master Black Belt, Ian has spent over twenty years in business improvement, working hard to ensure that the businesses he works for are as customer focused as possible. Ian has published over 500 articles on the subject and delivered keynote speeches globally. Ian also served on the inaugural board of Directors of the Customer Experience Professionals Association (CXPA), of which he was a founder member. Ian was also the first person in the world to be authorised by the CXPA to teach the Certified Customer Experience Professional (CCXP) accreditation. In 2015, Ian became an Advisor and featured columnist for CustomerThink – a global online community of business leaders striving to create profitable customer-centric enterprises. The site serves 80,000+ visitors per month from 200 countries. Ian’s first book was published in April 2018 – ‘Customer What?’ The honest and practical guide to Customer Experience’ – is already being well received by professionals around the world. Access the transcript on our blog at https://voicesofcx.com/customer-what-ian-golding/?utm_source=soundcloud&utm_medium=description Buy Ian Golding's Book, "Customer What?" on Amazon: https://www.amazon.com/Customer-What-practical-customer-experience/dp/1527222160/ref=sr_1_1?s=books&ie=UTF8&qid=1540782316&sr=1-1&keywords=ian+golding Follow Worthix on LinkedIn: https://www.linkedin.com/company/worthix/ Follow Worthix on Twitter: @worthix Follow Ian on LinkedIn: https://www.linkedin.com/in/iangolding/ Follow Ian on Twitter: @ijgolding Follow Mary Drumond on LinkedIn: https://www.linkedin.com/in/marydrumond/ Follow Mary Drumond on Twitter: @drumondmary

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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