Voices of CX

podcast

Voices of CX is a Customer Experience podcast hosted by Mary Drumond where she interviews top marketers, industry experts, thought leaders, and academics on how...

Business 126 recordings 2018 → today Every two weeks updated Dec 19, 2022
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Writing the Blueprint for Customer Obsession: Marbue Brown - S10E8 contributed by Lukas · Dec 19, 2022
B2B Content Marketing with a Growth Strategy: A. Lee Judge – S10E7 contributed by Lukas · Dec 5, 2022
CX Professionals Worldwide Get Back to Basics: Rick Denton - S10E6 contributed by Lukas · Nov 28, 2022
Behavior Design; Map Key Behaviors by being Uncomfortably Specific: Kristen Berman - S10E5 contributed by Lukas · Nov 14, 2022
Why Setting Guest Expectations is a Huge Challenge for Hospitality: Mike Kuenne - S10E4 contributed by Lukas · Nov 7, 2022
Design Thinking at the Agency Exporting Silicon Valley: Marcela Lay - S10E3 contributed by Lukas · Oct 31, 2022
Making Qualitative CX Data Practical and Scalable: Alex Genov - S10E2 contributed by Lukas · Oct 24, 2022
How Storytelling Creates Customer Value Through Shared Experiences: Graham Brown - S10E1 contributed by Lukas · Oct 17, 2022
Scientific Data Analysis and the Death of Predictive Analytics: Peter Shafer - S9E10 contributed by Lukas · Jul 11, 2022
Where Conversion Rate Optimization Meets Human Behavior: AJ Davis - S9E9 contributed by Lukas · Jun 27, 2022
Voice of the Customer - the Not-So-Secret Weapon of the Customer-Centric: Marilyn Mead - S9E8 contributed by Lukas · Jun 13, 2022
The Importance of Small Business and their Consumers // CX In Context contributed by Lukas · Jun 9, 2022
Crushing the Competition With Service: CX For Small Businesses: Hank Ebeling - S9E7 contributed by Lukas · May 31, 2022
The Importance of Treating People Like People In Business // CX In Context contributed by Lukas · May 24, 2022
Even B2B Storytelling Is Made For People: Crystal Garrett - S9E6 contributed by Lukas · May 16, 2022
How COVID Supercharged the Decentralization of Work // CX In Context contributed by Lukas · May 13, 2022
How Digitizing and Decentralizing Creates Great Customer Experiences: Jonathan Shroyer - S9E5 contributed by Lukas · May 2, 2022
Keeping Up with Changing Customer Expectations in Hospitality // CX In Context contributed by Lukas · Apr 26, 2022
Lessons From Legendary Companies In The Hospitality Industry: Alec Dalton - S9E4 contributed by Lukas · Apr 18, 2022
Human Experience: Why Love Should be Part of Your Office Culture // CX In Context contributed by Lukas · Apr 12, 2022
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Voices of CX is a Customer Experience podcast hosted by Mary Drumond where she interviews top marketers, industry experts, thought leaders, and academics on how their markets overlap with CX. The topics of this podcast focus on technological innovations in data science, market research and surveys; behavioral analytics and design; the implementation of Artificial Intelligence for marketing platfo...

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