VUX World
Episodes
How Salesforce are using LLMs with Greg Bennett
11 Aug 2023
Contributed by Lukas
Greg Bennett’s the final Conversations2 interviewee focused on large language models!When I heard that Salesforce have adopted LLMs at scale (and al...
LLMs and the future of intelligence, with Paul Sweeney, Webio
03 Aug 2023
Contributed by Lukas
Paul Sweeney is the Chief Strategy Officer at Webio, an award winning conversational AI platform. Paul is a renowned figure in the automation and conv...
Talking LLMs with Voiceflow’s first Senior Conversation Design Advocate - Peter Isaacs!
20 Jul 2023
Contributed by Lukas
Peter has written and shared a lot about Large Language Models in recent posts and blogs. We wanted to get his perspective on various things, especial...
Large language models and finding value with Witlingo's Ahmed Bouzid
20 Jul 2023
Contributed by Lukas
Ahmed Bouzid is an author, CEO and Founder of Witlingo, a SaaS voice AI company that helps brands give a voice to their customers. Ahmed joins me to s...
The enterprise practicality of ChatGPT and LLMs with Andrei Papancea
14 Jul 2023
Contributed by Lukas
Andrei Papancea is the CEO and Co-Founder of NLX, a leading conversational AI platform. Andrei joins us to share his thoughts on the value and realist...
A chatbot that helps children move more, with Richard Moore
27 Jun 2023
Contributed by Lukas
Richard Moore joins me to share how Sheffield Hallam University's research project chatbot is helping children move more and be healthy!Presented by T...
VOICE of AI 23 and what's new with AI?
21 Jun 2023
Contributed by Lukas
Pete Erickson joins me to take a look at what's in store for VOICE of AI 2023! Hosted on Acast. See acast.com/privacy for more information.
Conversations2 - ChatGPT Interview
08 Jun 2023
Contributed by Lukas
What happens when you interview ChatGPT? Things get strange quickly.There’s few things as hyped as ChatGPT. Much of it is deserved - this new techno...
We rebuilt our whole platform around LLMs: Sylvain Perron, CEO, Botpress
07 Jun 2023
Contributed by Lukas
Sometimes, once in a while, a technology emerges that changes things. This is what Botpress CEO, Sylvian Perron thought when he discovered large langu...
Tone of voice AI and its impact on customer experience
05 Jun 2023
Contributed by Lukas
You’ve probably heard that it’s not what you say, it’s how you say it that matters. Well, what if I told you that there’s an AI system that ca...
3 innovative AI use cases in retail with Gopi Polavarapu, Sr. VP at Kore.ai
24 May 2023
Contributed by Lukas
Explore the transformative power of conversational AI and large language models (LLMs) in creating personalized and seamless retail experiences. In th...
Conversations Squared #9 Andrew Muir
23 May 2023
Contributed by Lukas
We’re used to hearing Text To Speech in conversational AI, but that’s not the only option available. Voice assistants don’t have to use syntheti...
The world's first accessible chatbot? With Mark Worden, NatWest
16 May 2023
Contributed by Lukas
Join me and NatWest's Mark Worden to explore how NatWest designed and implemented the world's first accessible chatbot.It might surprise you to learn ...
Conversational automation at Swisscom with Yvonne Zgraggen
04 May 2023
Contributed by Lukas
Yvonne Zgraggen is a Product Owner in the Data, Analytics and AI division at Swisscom, a major telco provider in Switzerland. With a background in com...
Conversations Squared #8 - Michelle Parayil
28 Apr 2023
Contributed by Lukas
Let’s talk about proactive messaging!Michelle Parayil, Conversation Design Manager at Haptik, knows all about it. She’s learnt a great deal about ...
Conversations Squared #7 - Hilary Hayes
18 Apr 2023
Contributed by Lukas
Let’s talk careers! This Conversations2 is an interview with Hilary Hayes, who’s a conversation designer, multimodal interaction designer, teacher...
Conversational AI in Financial Services with Dave Schreffler & Peter Berbee
02 Mar 2023
Contributed by Lukas
Of all the industries that can and could utilize conversational AI, banking, insurance and the wider financial services sector has some of the biggest...
Conversations Squared #6 - Kane Simms
02 Mar 2023
Contributed by Lukas
Oh wow, is that the time?! VUX World has been going for 5 years! For this episode of Conversations Squared the focus is on the man who's usually askin...
Context is King (and Queen), with Gregg Johnson, CEO, Invoca
23 Feb 2023
Contributed by Lukas
Invoca is leading the conversational intelligence charge. CEO Gregg Johnson joins me to dive deep into conversational intelligence, what it is, how it...
Conversations Squared #5 - Dr Maria Aretoulaki
21 Feb 2023
Contributed by Lukas
Conversation analysis should be a part of every conversation design team’s workflow. You may be doing it already without realising exactly what it i...
Knowbl on building an LLM-first AI platform
17 Feb 2023
Contributed by Lukas
Matt Taylor, CEO, Knowbl, joins me to discuss the realities of building a conversational AI platform on top of LLMs from the ground up.Visit https://k...
Why have we forgotten some of the basics? With Maaike Coppens
17 Feb 2023
Contributed by Lukas
Maaike Coppens returns to VUX World for the third time and joins a small but prestigious group of two to get the VUX World hat trick. Maaike is an aut...
Cognigy's approach to LLMs in CAI platforms with CEO, Philipp Heltewig and Hardy Myers
08 Feb 2023
Contributed by Lukas
ChatGPT and LLMs are reaching the peak of the hype cycle right now, but does that mean that it's all talk and no substance? On the contrary. Cognigy r...
Nick Frosst, CTO, Cohere on Large Language Models
07 Feb 2023
Contributed by Lukas
Co founder and CTO of Cohere, Nick Frosst, joins VUX World to give us a crash course on the ins and outs of Large Language Models and they can reshape...
LLMs in conversational AI platforms with Kore.ai
02 Feb 2023
Contributed by Lukas
There's a new arms race happening in the world of conversational AI platforms and technology and it revolves around who can implement the most effecti...
Can conversational AI help in emergency situations? With Max Gladysh
02 Feb 2023
Contributed by Lukas
Max Gladysh is the Managing Director and Co-Founder of Bots Crew. Max joins us to share some examples of how conversational AI is being used to help p...
Conversations Squared #4 Dr Joan Palmiter Bajorek
29 Jan 2023
Contributed by Lukas
Dr Joan Palmiter Bajorek is easily one of the best known people in conversational AI - for Women in Voice, for her public speaking, for her experience...
Conversational AI at Expedia with Molly Dickinson
25 Jan 2023
Contributed by Lukas
Molly Dickinson is a User Experience Lead at Expedia, and ex-Senior User Experience Designer at Home Depot. Molly has specialised in conversation desi...
Digital humans for healthcare with Paulina Lewandowska, Roche
25 Jan 2023
Contributed by Lukas
Paulina Lewandowska is a conversation designer at Roche, a global pharmaceutical company. After a recent trial of digital humans for patient care and ...
Digital humans and innovation at Capita with James Brooks
13 Jan 2023
Contributed by Lukas
Capita is a large, UK-based BPO and professional services organisation that built its reputation and legacy supplying government technology solutions....
Conversations Squared #3 Esha Metiary
05 Jan 2023
Contributed by Lukas
Conversation designer Esha Metiary talks about why some bots should be prepared to discuss political matters. Can you imagine talking to a branded bot...
Conversational AI at GoDaddy and beyond with Sonia Talati
16 Dec 2022
Contributed by Lukas
Sonia Talati is A Senior Manager for Conversation Design at GoDaddy; a speaker and ex-TV anchor with tremendous experience in conversational AI. After...
Learnings from designing over 300 chatbots with Jim-Rowe Bot
16 Dec 2022
Contributed by Lukas
If you're a keen part of the conversational AI community, you'll likely know Jim Rowe-Bot. Jim has immense experience in designing conversational AI a...
Conversations Squared - #2 Jason F. Gilbert
08 Dec 2022
Contributed by Lukas
Jason F. Gilbert (aka The BotMan) is the Lead Character Designer at Intuition Robotics. Originally a filmmaker, he's worked on loads of bots through t...
Voice AI that detects your tone of voice with Sean Austin, CEO, Helios
30 Nov 2022
Contributed by Lukas
What if you could detect the tone of voice of callers and figure out whether they're lying or telling the truth? Whether they're confident or bullsh*t...
Conversational AI in the emerging web 3 landscape, with Brandon Kaplan, CIO, Journey
24 Nov 2022
Contributed by Lukas
After founding Skilled Creative 2017, and turning it into one of the most notable voice agencies, Brandon Kaplan and his crew of emerging tech pioneer...
Conversations Squared #1 - Emily Uematsu Banzhaf
23 Nov 2022
Contributed by Lukas
Emily Uematsu Banzhaf talks to Ben McCulloch about conversation design. Emily is a Content Designer at WillowTree, a conversation/VUI designer, she le...
Building an effective digital assistant for banking with Bill Hawks, Citizens Bank
17 Nov 2022
Contributed by Lukas
If you're in banking and you haven't been seriously considering your conversational AI strategy, then where have you been?Yes, it's early, but the ban...
How Scotiabank uses conversational AI, with Fabio Sarti, Sr. AI/ML Product Manager, Scotiabank
02 Nov 2022
Contributed by Lukas
Learn how Canada’s largest bank is approaching conversational automation, as we step through the journey into creating the Scotiabank digital assist...
Introducing conversation design into a dev-led organisation with Workday
29 Sep 2022
Contributed by Lukas
Collin Carnahan is a Senior UX Conversation Designer at Workday. Collin joins us to share how he and his team implemented conversation design systems ...
AI Studio, adoption and trends, with Amitha Pulijala and Lawrence Byrd, Vonage
28 Sep 2022
Contributed by Lukas
Die hard VUX World fans will remember the episode with Vonage’s Noam Fine, discussing the then recent acquisition of Open AI by Vonage and the plans...
All text and no voice makes your CX dull, with Shridhar Marri, CEO, Senseforth
23 Sep 2022
Contributed by Lukas
As fantastic as text-based NLP systems are, you can't beat voice. There's so much data in the spoken word that businesses can use to improve their cus...
Conversational AI at Genesys with Harshali Desai and Mitch Mason
14 Sep 2022
Contributed by Lukas
Harshali Desai, Sr Product Marketing Manager, and Mitch Mason, Product Manager, both work on the conversational AI side of Genesys, the industry-leadi...
Conversational AI for drive through restaurants with Anik Seth, HUEX
09 Sep 2022
Contributed by Lukas
Conversational AI works perfectly when it's applied to conversations that are routine. Conversations that happen all the time with regularity are prim...
Why Conversational AI is really about business transformation, with Kevin Fredrick, Managing Partner, OneReach.AI
06 Sep 2022
Contributed by Lukas
OneReach.AI featured as a Leader in Gartner's Magic Quadrant for Enterprise Conversational AI platforms this year. However, when compared to other pla...
Cracking the real world ‘cocktail party problem’ in voice AI with Ken Sutton and Hamid Nawab, Yobe
25 Aug 2022
Contributed by Lukas
Ever wondered why you in-car voice assistant never hears what you say? Ever caught yourself shouting into your headphones on a busy road, trying to wa...
An AI modelled on the human brain, with Peter Voss, CEO, Aigo
24 Aug 2022
Contributed by Lukas
Peter Voss coined the term ‘AGI’ (artificial general intelligence) and is one of the best brains in the business to discuss the real potential of ...
Scaling a conversation design practice with Meredith Schulz, Sr. Conversation Design Manager, LivePerson
19 Aug 2022
Contributed by Lukas
Meredith Schulz has scaled LivePerson's conversation design practice from 3 to 12 people in the last couple of years. As the Sr Conversation Design Ma...
Why do most chatbots fail? With Dawn Harpster, Talkdesk
18 Aug 2022
Contributed by Lukas
With over a decade of experience designing conversational interfaces, Dawn Harpster is part of a rare breed. Currently Senior Conversation Architect a...
Unleash the real power of DialogFlow, with Rob Lubow, CMO, Botcopy
04 Aug 2022
Contributed by Lukas
Botcopy is a Google Cloud Partner that augments the workflow and usability of DialogFlow, making the front end messenger interface customisable. We're...
Automate the mundane, elevate the humane, with Muddu Sudhakar, CEO, Aisera
27 Jul 2022
Contributed by Lukas
Niche player in Gartner's 2022 Magic Quadrant for enterprise conversational AI platforms, Aisera has been making moves to bring the best AI service ex...
The rise of digital humans, virtual influencers and branded avatars, with Danny Tomsett, CEO, UneeQ
26 Jul 2022
Contributed by Lukas
There's a reason why the digital human market is forecast to reach $527 billion by 2030. And it's not all about the metaverse. One of the companies le...
Conversation design maturity with Braden Ream, CEO, Voiceflow
21 Jul 2022
Contributed by Lukas
Braden Ream is the CEO of the rapidly growing conversation design platform, Voiceflow. Braden and his team spend their days working to understand how ...
You’ll build your first chatbot twice with Orlando Gadea, Stanley Black and Decker
20 Jul 2022
Contributed by Lukas
Orlando Gadea is the Global VP Customer Experience Transformation at Stanley Black & Decker, Inc, with over 6 years experience in managing convers...
How Rabobank uses conversational AI with Stefan Bijkerk
14 Jul 2022
Contributed by Lukas
Rabobank is one of the leading banks in The Netherlands. Join Stefan Bijkerk, Data-analyst & Conversational AI Specialist, Rabobank, to learn all ...
How Empire Today uses conversational AI with Philip Bennett
13 Jul 2022
Contributed by Lukas
Philip Bennett is the Customer Service Operations Manager at Empire Today, the USA’s largest direct-to-consumer shop-at-home flooring provider. Phil...
Conversational AI in emerging markets with Beerud Sheth, CEO, Gupshup
08 Jul 2022
Contributed by Lukas
Beerud Sheth founded popular freelancing service, Upwork, and now co-founded and heads-up the leading conversational AI platform for emerging markets,...
How Human First helps you build better bots, with Greg Whiteside, CEO, Human First
06 Jul 2022
Contributed by Lukas
Greg Whiteside, CEO, Human First joins us to share how you can use data to build better bots, why we’re focusing too much on data labelling and why ...
The digital assistant scorecard with Frank Schneider, CEO, Speakeasy AI
16 Jun 2022
Contributed by Lukas
Has digital assistant performance finally been nailed? Frank Schneider returns to VUX World to discuss and share the new digital assistant scorecard f...
Shooting the shiz with Balto's Marc Bernstein 003
08 Jun 2022
Contributed by Lukas
Marc Bernstein, CEO, Balto, and Kane Simms, CEO, VUX World, knock their heads together again in another episode of shoot the shiz, discussing the late...
Streamlining audio production with AI, with Timo Kunz, CEO, Aflorithmic
01 Jun 2022
Contributed by Lukas
Aflorithmic is on a mission to help you create high quality audio at a fraction of the time and cost. One of the most intense parts about creating aud...
The easy way to integrate voicebots with your customer service solution.
30 May 2022
Contributed by Lukas
I recently spoke at, and facilitated, a webinar with Ilan Avner of AudioCodes discussing how to integrate voice assistants into call centres. This is ...
Quality assurance for conversational AI systems with Christoph Börner, CEO, Botium
26 May 2022
Contributed by Lukas
One thing is for sure; conversational AI systems are a challenge to test and maintain. Yet, without robust testing, there's no way of guaranteeing qua...
Talking conversational AI with Cobus Greyling
25 May 2022
Contributed by Lukas
Cobus Greyling led Vodacom's Tobi implementation in South Africa, and is a well-known entity in the conversational AI space. His consistent analysis o...
How HSBC is using conversational AI with Andy Kingston, HSBC
24 May 2022
Contributed by Lukas
Learn how one of the world's largest global banks is using conversational AI in its call centre to improve customer experience. Andy Kingston, Head of...
The need for AI privacy, with Patricia Thaine, CEO, Private AI
19 May 2022
Contributed by Lukas
Just how much of your data is being processed by AI systems? And to what end? Most of us don't have a clue what's happening to the data we share with ...
How AMRO Bank scales its conversational AI, with Jeroen Das, Product Owner, AMRO Bank
18 May 2022
Contributed by Lukas
AMRO Bank is the market-leading bank in The Netherlands, and Jeroen Das is leading the conversational automation charge. We chat with Jeroen about use...
Top CX trends and how AI is helping, with Brad Cleveland
04 May 2022
Contributed by Lukas
Brad Cleveland is an author, speaker, and consultant known globally for his expertise in customer strategy and management. He joins us on VUX World to...
How Marks and Spencer is using conversational AI, with Steven Siddall Contact Systems Lead, Marks and Spencer
27 Apr 2022
Contributed by Lukas
Marks and Spencer, one of the UK's leading retailers, has been using conversational AI across the web and contact centre for some years. Steven Siddal...
How Homeserve is using DialogFlow for CX automation, with Phil Jordan, Head of Contact Channel Automation and Self Service, Homeserve
22 Apr 2022
Contributed by Lukas
Homeserve is one of UK’s leading home assistance providers, from plumbing, drainage, electrics, heating and more. In 2021 Homeserve began exploring ...
How Instacart is using conversational AI with Ayesha Saleem, Conversation Design Manager, Instacart
21 Apr 2022
Contributed by Lukas
Instacart is the world’s largest online grocery service. Ayesha Saleem is the Conversation Design Manager and joins us to share how Instacart is usi...
Digital avatars for travel with Robert Cunningham, Innovation Manager, LNER
21 Apr 2022
Contributed by Lukas
London North Eastern Railway has been trialling digital avatars in its train stations to help travellers with a wide variety of needs. Innovation Mana...
Conversation design is a marathon with Matt Portillo, Conversation Design Lead, Amelia
19 Apr 2022
Contributed by Lukas
Chatbots and voicebots are quick and easy. No problem at all. That's the myth that needs to be shattered here. Many people, when they embark on their ...
Core components of a conversational AI system with Jaya Kishore, CTO, Yellow AI
14 Apr 2022
Contributed by Lukas
As more enterprises look to implement AI solutions, finding out where to start can be a challenge. What capabilities do you need? How can you tell whe...
Why multimodal conversational AI is the future, with Raj Tumuluri, CEO, OpenStream.ai
01 Apr 2022
Contributed by Lukas
Raj Tumuluri has spent a 25-year career in speech technology and AI, and has been pioneering speech and multimodal interfaces for decades. He's the CE...
Call centre authentication with Matt Smallman, Founder, SymNex Consulting
31 Mar 2022
Contributed by Lukas
Voice AI has come a long way in the last few years. Why, then, do we still get asked to provide secret passwords, shoe size and your mother’s pet fi...
So you have a chatbot, now what? With Alan Nichol, CTO, Rasa
25 Mar 2022
Contributed by Lukas
Many organisations have aspirations to scale their AI automation efforts. If you have a chatbot that's working well, then why not? Why not find new us...
How Decathlon is using conversational AI in retail with Charles Guth, Customer Service Manager, Decathlon
24 Mar 2022
Contributed by Lukas
Charles Guth is the Customer Services Manager at Decathlon UK. Learn how Decathlon is using conversational AI; it's use cases, value and learnings.**P...
How Deutsche Telekom uses NLP with Angel Martinez, Lead Architect for Speech Technologies and NLP
20 Mar 2022
Contributed by Lukas
A deep dive into how Deutsche Telekom is using and applying NLP solutions, and how it's approaching creating internal tools for building and managing ...
'Cobots' with Lisa Michaud, Product Director, Interactions
19 Mar 2022
Contributed by Lukas
By now, you know that implementing a conversational AI strategy isn't child's play. It's pretty hard work. And there are many moving parts that need t...
Making up for lost revenue with AI with Brian Jeppesen, Landry's Inc.
16 Mar 2022
Contributed by Lukas
The pandemic took its toll on many industries, not least hospitality. With venues closing and staff shortages, simply getting by has been a challenge....
Bringing conversational commerce to life with Brian Podolak, CEO, Vocodia
16 Mar 2022
Contributed by Lukas
Conversational commerce is a topic that is never far away from the headlines, but the practical application in the real world seems to be lagging behi...
Speech recognition revolution with Scott Stephenson, CEO, Deepgram
11 Mar 2022
Contributed by Lukas
Hot off the heels of the latest State of Voice Technology report, Deepgram CEO, Scott Stephenson, returns to VUX World to give us the low down on the ...
Speech-to-speech synthesis with Alex Serdiuk, CEO, Respeecher
05 Mar 2022
Contributed by Lukas
Emmy Award-winning Respeecher is changing the speech synthesis game. Move over TTS and SSML, and enter Speech to Speech.CEO, Alex Serdiuk, joins us to...
The past, present and future of conversation design with Voxable
28 Feb 2022
Contributed by Lukas
Where’s conversation design headed? Is technology taking over, making designers redundant? Will technology like GPT-3 make a designer's life easier?...
Voice assistants that can see and sell, with Alex Quinn, CEO, Disruptel
28 Feb 2022
Contributed by Lukas
Disruptel really is building the future of voice assistants. Imagine being able to ask your TV things like "How tall is the guy on the left?" and get ...
Transforming customer communications with Shawn Edmunds, CRO, Lumenvox
22 Feb 2022
Contributed by Lukas
LumenVox provides AI-driven speech and authentication technology used by some of the world's leading communication providers. Join CRO, Shawn Edmunds,...
Digital assistants for real estate with Bobby Bryant, CEO, DOSS
17 Feb 2022
Contributed by Lukas
DOSS is more than an assistant. It's an entirely new, disruptive business model for real estate. We chat to CEO, Bobby Bryant, about all things conver...
Shooting the shiz with Balto's Marc Bernstein 002
15 Feb 2022
Contributed by Lukas
Kane Simms, CEO, VUX World, and Marc Bernstein, CEO, Balto, analyse the week's customer experience and technology news and happenings.00:00 Howdy, Sup...
Contact centre automation trends with Anand Janefalkar, Founder & CEO at UJET
06 Feb 2022
Contributed by Lukas
There's a labour shortage in the contact centre. Agents are overworked and companies can't recruit. How are enterprises coping with these challenges a...
Conversational AI at scale with Philipp Heltewig, CEO, Cognigy
28 Jan 2022
Contributed by Lukas
Many companies have played around with voice assistants and chatbots, but few are operating at true scale... Yet.You see, when you go from playing wit...
Drastically improving chatbot performance with Benoit Alvarez, CTO, QBox
24 Jan 2022
Contributed by Lukas
Most chatbots are rubbish. Let's face it. The only way you can improve the ability for chatbots to respond better is if you work on its ability to und...
Exploring AI conversational intelligence with Surbhi Rathore, CEO, Symbl.ai
20 Jan 2022
Contributed by Lukas
Symbl.ai is on a mission to revolutionise work, from lead generation, internal meeting management, sales and customer care.Join CEO, Surbhi Rathore, a...
Using AI to improve business processes with Scotty Technologies' CEO, Roland Hallebeek, and CTO, Reiner Bruns
17 Jan 2022
Contributed by Lukas
Scotty Technologies CEO, Roland Hallebeek, and CTO, Reiner Bruns, join us to share use cases and details on how Scotty uses AI to not only automate co...
The value of emotional AI with Rana Gujral, CEO, Behavioral Signals
13 Jan 2022
Contributed by Lukas
Rana Gujral is an entrepreneur, speaker, investor, and CEO at Behavioral Signals, an enterprise software company that excels at distinguishing behavio...
Shooting the shiz with Balto's Marc Bernstein 001
12 Jan 2022
Contributed by Lukas
The first in a new collaborative series where Kane Simms, founder of VUX World and host of this VUX World podcast, and Marc Bernstein, CEO at Balto an...
The future of talking robots with Stefan Scherer and Moxie
20 Dec 2021
Contributed by Lukas
Embodied Inc. is the company behind Moxie, the social robot who’s sole objective is to help kids develop socio-emotional skills and traits. We’...
The Internet of Voice with Tobias Martens, Founder, Who Else AI
17 Dec 2021
Contributed by Lukas
Who Else AI is developing a namespace protocol for the Internet of Voice. Open source, privacy-by-design, and based on public industry standards. Foun...
How we won the Alexa Prize Social Bot Grand Challenge with Jan Šedivý
07 Dec 2021
Contributed by Lukas
Jan Sedivy is a legend in the voice AI space, with vast experience working on speech systems at IBM and Google. He recently guided the Czech Technical...
Enterprise conversation design best practice with Celene Osiecka, Senior Director of Conversation Design at [24]7.ai
25 Nov 2021
Contributed by Lukas
Senior Director of Conversation Design at [24]7.ai, Celene Osiecka joins us to share best practice on conversation design at scale for enterprise.Cele...