VUX World
Episodes
All about wake word detection with Soundhound's Darin Clark
11 Nov 2021
Contributed by Lukas
SoundHound Director Of Business Development, Darin Clark, join us to share the ins and outs of wake word detection for voice AI and speech recognition...
What's new in conversational AI 001
09 Nov 2021
Contributed by Lukas
Stories covered:LinkedIn allows newsletters in the UK: sign up to conversational AI and NLP hereKane closes SwissCognitive Cognitive Virtual event wit...
The future of NLU systems with Head of AI, Got It AI, Chandra Khatri
09 Nov 2021
Contributed by Lukas
Chandra Khatri is the Head of AI at emerging startup, Got It AI, and joins us to share the future of NLU systems and how transformer-based models (exp...
Making audio more discoverable with Audioburst CEO, Gal Klein
05 Nov 2021
Contributed by Lukas
Audio is chronically difficult to find. Invisible and not indexed in the usual places people search for information, such as online and in emerging co...
The future of interactive voice advertising with Instreamatic CEO, Stas Tushinskiy
01 Nov 2021
Contributed by Lukas
Instreamatic allows advertisers to create and distribute interactive audio ads that you can talk to. CEO, Stas Tushinskiy, joins us to share insights ...
ZeroShotBot and the future of conversational AI with Prof. Jason Mars
29 Oct 2021
Contributed by Lukas
Clinc co-Founder, Author, Founder and CEO ofZeroShotBot, serial entrepreneur and all roundconversational AI veteran, Prof. Jason Mars, joins usto shar...
Cerence and Harman on the future of voice in the car
25 Oct 2021
Contributed by Lukas
Albert Jordan, Vice President and General Manager of Automotive Applications at HARMAN International. and Joe Iacobelli, Director, Sales Engineering, ...
Designing Conversations with Things with Rebecca Evanhoe and Diana Deibel
18 Oct 2021
Contributed by Lukas
Authors of Conversations with Things, Rebecca Evanhoe and Diana Deibel, join us to share conversation design best practice and lessons learned from ov...
The future of conversation design with OpenDialog Founder, Ronald Ashri
11 Oct 2021
Contributed by Lukas
The future of conversation designI rocked the boat a little over the last few weeks, making some statements about the future of conver...
Achieving high levels of automation with Sovran AI CRO, Clive Elleforde
01 Oct 2021
Contributed by Lukas
When Google comes across a voice AI automation problem that it can't solve, and needs to bring in another company to help solve it, you can assume tha...
Intent-less NLU and knowledge management with Hyro CEO, Israel Krush
27 Sep 2021
Contributed by Lukas
The CEO of rising conversational AI platform provider, Hyro, joins us to share insights on the unique approach taken to create its NLU technology and ...
Utilising automatic speech recognition with Deepgram CEO, Scott Stephenson
24 Sep 2021
Contributed by Lukas
Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End De...
Explainable AI with Seekar Technologies, CEO, Kordel France
15 Sep 2021
Contributed by Lukas
Kordel France discusses how Seekar Technologies is approaching AI and how it's using its unique technologies and multi-model processing of a variety o...
Voice in APAC with Guy Munro, TalkVia
03 Sep 2021
Contributed by Lukas
TalkVia, the voice assistant design and development platform for marketing teams looking to invest in emerging technologies like Alexa and Google Assi...
Voice AI in noisy environments with SoundHound's Andrew Richards
20 Aug 2021
Contributed by Lukas
Voice AI can provide immense value outside of the home. Problem is, outside is noisy! So how to you create voice AI solutions and speech rec...
The journey into conversation design with Heyday's Anna Ralph
16 Aug 2021
Contributed by Lukas
Every experienced conversation designer has been asked this question: how do I get into conversation design?Heyday's Team Lead for Conversation Design...
Advancing 'applied conversational AI' with Wluper co-founder and CTO, Nikolai Rozanov
16 Aug 2021
Contributed by Lukas
Anyone who has worked with semi-complex conversational AI from a design or development perspective has hit the limitations of the technology. 'If this...
Genesys on conversational AI with VP, Product Marketing, Elcenora Martinez
11 Aug 2021
Contributed by Lukas
Genesys is one of the largest cloud CX providers on the planet and is leading the way in the future of customer experience with is cloud contact centr...
AI-driven real time guidance for call centre agents with Balto CEO, Marc Bernstein
11 Aug 2021
Contributed by Lukas
It's hard enough designing conversational AI agents that understand single line utterances and are able to string together a conversation with a perso...
Voice design at Comcast, with Chuong Nguyen and Carolyn Reed
01 Aug 2021
Contributed by Lukas
Voice assistants and voice user interfaces are becoming ubiquitous across all device types. Voice is quickly becoming the modality of choice for findi...
Talking conversation design with Maaike Groenewege
01 Aug 2021
Contributed by Lukas
What do instructional design and conversation design have in common? What skills and perspectives do linguists bring to conversation design? What are ...
Why digital transformation has always been about voice, with Frank Schneider, CEO, Speakeasy AI
29 Jul 2021
Contributed by Lukas
Have you misunderstood the aims of your digital transformation programme?So much time, money and effort is spent on rebuilding websites, launching app...
Should my brand integrate with Google Assistant or build our own assistant?
07 Jul 2021
Contributed by Lukas
You might think of Google assistant as the thing that you use to search the web on your phone or the speaker you use to play music at home. But with e...
Avaya on enterprise AI strategy, with Davide Petramala
17 Jun 2021
Contributed by Lukas
Davide Petramala, Director of Customer and Partner Onboarding, Avaya, joins us to share his take on improving your customer experience using conversat...
The importance of owning your NLU with Stacey Kyler and Guy Tonye, Zammo.ai
11 Jun 2021
Contributed by Lukas
When you build voice assistants for Amazon Alexa and Google Assistant, most of the control over what the AI is doing and how its performing is lost. Y...
Finding the unfindable with Lucy AI's Dan Mallin
27 May 2021
Contributed by Lukas
You know when you just know that you have a slide somewhere with the exact information you need on it, but you can't remember which deck it'...
The Azure Bot Service with Microsoft's Gary Pretty and Quirine van Walt Meijer
24 May 2021
Contributed by Lukas
Microsoft has a range of AI services to help brands and individuals create seamless conversational experiences. From large scale enterprise assistants...
Hyper-personalised voice AI with Laetitia Cailleteau, Accenture
26 Apr 2021
Contributed by Lukas
In this episode, we speak to Laetitia Cailleteau, Managing Director | DATA & AI Europe Lead | Global Lead for Conversational AI at Accenture, abou...
How to train an ASR (automatic speech recognition) engine with Esteban Gorupicz and Alejandro Heredia, Atexto
19 Apr 2021
Contributed by Lukas
We take it for granted that, when we talk to our voice assistants, they hear us. When we dictate a message to Siri, it transcribes it. Speech recognit...
Scaling conversational AI with Roger Dill, Swisscom, and Per Ottosson, Artificial Solutions
12 Apr 2021
Contributed by Lukas
Swisscom, Switzerland's largest telco, has one of the most widespread uses of conversational AI we've seen to date. With voice-enabled set-t...
Giving your AI a Boost with Sam Danby
29 Mar 2021
Contributed by Lukas
Sam Danby of Boost.ai joins us to share how to take your conversational AI to the next level using Boost technology, including creating conversational...
Designing charismatic voice assistants with Marie Kleinert and Ray-Allen Taylor, VUI Agency
22 Mar 2021
Contributed by Lukas
Marie Kleinert and Ray-Allen Taylor of VUI Agency join us to share some of the methodologies and practices they use to create charismatic voice assist...
Google CCAI with Antony Passemard
15 Mar 2021
Contributed by Lukas
Google Cloud's Head of Conversational AI and Contact Center, Antony Passemard, joins us to dive under the hood of Google CCAI; Google's Contact Centre...
Integrating ANY bot from ANY framework into ANY contact centre with Ilan Avner, AudioCodes
08 Mar 2021
Contributed by Lukas
Voicebots for customer service are in increasing demand, but how do you actually integrate one into a contact centre?Learn how to take an existing cha...
Creating super-human voice assistants with Nikola Mrkšić, CEO, PolyAI
05 Mar 2021
Contributed by Lukas
As much as voice technology has been hyped over the last few years, perhaps leading to some unrealistic expectations, it's beginning to find its feet ...
Building a business on Alexa and Google Assistant with Tom Hewitson
01 Mar 2021
Contributed by Lukas
Tom Hewitson, Founder and CEO, Labworks.io, joins us to share how he built a business on Alexa and Google Assistant, how he finds, keeps hold and mone...
Enterprise conversational automation with Derek Roberti
22 Feb 2021
Contributed by Lukas
Derek Roberti is the VP Technology, North America, at Cognigy, based in California. He joins us to share his insights and observations on us...
How voice of the customer can enhance your conversational automation strategy with Nate Brown
21 Feb 2021
Contributed by Lukas
Nate Brown is the Chief Experience Officer at Officium Labs, world-leading CX consultancy. He joins us to share how a customer-centric culture shaped ...
Actionable insights from speech data with Nico Perony
15 Feb 2021
Contributed by Lukas
When it comes to making customer interactions with conversational AI more human-like, there's often one thing missing. Emotion.We chat to Nico Perony ...
Does voice first suck? And is it stuck? With Bret Kinsella, John Kelvie and Ahmed Bouzid
08 Feb 2021
Contributed by Lukas
When I was on the Voicebot podcast, Bret asked me whether we're going through a voice first winter. I said that I didn't think so, nor did I real...
Bringing human-like performance to AI custom voices with Zohaib Ahmed
01 Feb 2021
Contributed by Lukas
Resemble.ai is a cutting edge synthetic voice (text-to-speech) provider that allows anyone or any brand to create their own, customer TTS solution to ...
How we built the HeyMercedes Voice Assistant with Mihai Antonescu
27 Jan 2021
Contributed by Lukas
Mihai Antonescu joins us to discuss the history of voice at Mercedes, the origins of the HeyMercedes voice assistant and the process for building it.Y...
Integrating DialogFlow into your contact centre with Justin Randall
25 Jan 2021
Contributed by Lukas
Justin Randall, Chief Innovation Officer at Comwave, one of Canada's largest independent telco companies, joins us to share his experiences of designi...
AI and the future of customer service with Noam Fine, Vonage AI
18 Jan 2021
Contributed by Lukas
With almost all call centres looking to us AI to automate an increasing number of conversations with customers, what does the future of customer servi...
Voice AI in the contact centre: 2021 trends, with Dan Miller, Opus Research
11 Jan 2021
Contributed by Lukas
Dan joins us to share his insights on the most important recent developments in voice AI technology and how it's enabling business transformation, as ...
Incorporating VUI into your UX repertoire with Stuart Silverstein
27 Nov 2020
Contributed by Lukas
One of the hot topics on every UX designer's lips is conversation design. How do you do it? Is it something I can do? And what skill sets do I current...
Voice commerce: The current state of play with James Poulter
23 Nov 2020
Contributed by Lukas
Voice commerce: the state of playWe've been speaking about the potential of voice first devices to change shopping behaviour and drive sales...
Creating independent voice assistants with Kavita Reddi and Sirish Reddi
23 Nov 2020
Contributed by Lukas
As much as Amazon and Google dominate the voice AI headlines, one size doesn't always fit all. There's a trend within the voice industry of brand...
Adding voice to screens with Hannes Heikinheimo
16 Nov 2020
Contributed by Lukas
Hannes Heikinheimo is the Co-Founder and CTO of Speechly, a voice AI company that specialises in adding voice capabilities to software products, and h...
How voice AI is disrupting industries with Mike Zagorsek
26 Oct 2020
Contributed by Lukas
SPONSORED BY THE CONVERSATION DESIGN INSTITUTEBecome a certified conversation designer and save 25% with code CDI972VUX25OFFFIND OUT MOREVOICE AI DIST...
The future of conversational commerce with David Clark and Tim Atkinson
19 Oct 2020
Contributed by Lukas
We're joined by David Clark (BT) and Tim Atkinson (Google) to discuss the future of conversational commerce: RCS Messaging.SPONSORED BY THE CONVERSATI...
Alexa for caregiving with Mark Gray
16 Oct 2020
Contributed by Lukas
In this episode, we're joined by Constant Companion CEO, Mark Gray, to discuss the opportunities and need for creating voice-first services for older ...
The Rundown: What's Algolia upto?
14 Oct 2020
Contributed by Lukas
Algolia uses Open AI to up the conversational AI search gameAlgolia announced a suite of AI products that help make the search experience more natural...
Voice advertising effects on charity donations with Charlie Cadbury
05 Oct 2020
Contributed by Lukas
What happens when you serve audio adverts to smart speaker listeners and ask them to make a charitable donation right there and then on their smart sp...
Conversation design best practice with Salesforce's Greg Bennett
26 Sep 2020
Contributed by Lukas
Learn how to design chatbots the Salesforce way. We're joined by Greg Bennett, Conversation Design Principal, Salesforce, to discuss how Salesforce ap...
Amazon's Paul Cutsinger tells us what's new
02 Sep 2020
Contributed by Lukas
After covering the top new Alexa features for marketers and the top features for developers, we were getting a lot of questions from the community abo...
Your audio strategy's Holy Trinity with Ron Jaworski
24 Aug 2020
Contributed by Lukas
Ron Jaworski, CEO Trinity Audio, joins us to share how to satisfy the user, the publisher and the advertiser with your audio strategy.The Holy Trinity...
Designing human-like voice bots for IVR with Einav Itamar
03 Aug 2020
Contributed by Lukas
Einav Itamar is the founder and CEO of Voca.ai, a technology company specialising in IVR automation using conversational AI. He joins Dustin and Kane ...
Automating call centres with AI
14 Jul 2020
Contributed by Lukas
SPONSORED BY PROJECT VOICE CATALYSTProject Voice Catalyst is for companies working with voice and AI, whether heavily involved or just starting, ...
Multi-modal design with Google's Daniel Padgett
22 Jun 2020
Contributed by Lukas
Sponsored by Project Voice CatalystProject Voice Catalyst is for companies working with voice and AI, whether heavily involved or just starting, ...
Alexa is part of the family now with Rozzi Meredith
15 Jun 2020
Contributed by Lukas
Sponsored by Project Voice CatalystProject Voice Catalyst is for companies working with voice and AI, whether heavily involved or just starting, ...
Using voice to make Scientists more productive with Dan DeAlmeida
15 Jun 2020
Contributed by Lukas
Sponsored by Project Voice CatalystProject Voice Catalyst is for companies working with voice and AI, whether heavily involved or just starting, ...
SMS conversation design with Hillary and Matthew Black
15 Jun 2020
Contributed by Lukas
Sponsored by Project Voice CatalystProject Voice Catalyst is for companies working with voice and AI, whether heavily involved or just starting, ...
The Rundown: THE API, Beeb and the most recognisable audio logos
12 Jun 2020
Contributed by Lukas
Kane Simms and Dustin Coates rundown this week's top stories in voice and conversational AI.Top stories this week:Open AI APIThe Beeb, BBC's voice ass...
The Rundown: Voice authenticated purchasing and bye bye Google Home?
29 May 2020
Contributed by Lukas
Stories covered this week:Subvocal recognitionMIT Alterego Communicated with a Computer Through SubvocalizationNuEyes Partners with Third Eye for voic...
Designing natural conversations with IBM's Bob Moore
26 May 2020
Contributed by Lukas
Magic happens when you take patterns and systems of nature and apply them to solve human problems.✈️ Aeroplane wings are inspired by birds🚗 Wet...
What is text-to-speech and how does it work with Niclas Bergström
18 May 2020
Contributed by Lukas
Every voice assistant needs three core components: Automatic Speech Recognition (ASR), Natural Language Understanding (NLU) and Text-to-Speech (TTS). ...
The Rundown: Talking volcanos finding gaps you can Read Along to
15 May 2020
Contributed by Lukas
This week's top stories:Google’s Read Along Vernacular.ai raises $5.1 million led by Exfinity Ventures, Kalaari CapitalHR AI system, Paradox AI...
Voice technology and music with Dennis Kooker and Achim Matthes
14 May 2020
Contributed by Lukas
Music has been the top use case on smart speakers pretty much from the beginning. Having any song you like at your beckoning call makes playing music ...
The Rundown: Talking elevators and clever Blenders
07 May 2020
Contributed by Lukas
Stories covered:Talking elevators and the Scottish elevator sketchContact centre voice biometricsGoogle Assistant's voice matchFacebook Chat...
Voice technology for kids with Dr. Patricia Scanlon
30 Apr 2020
Contributed by Lukas
Dustin and Kane are joined by Patricia Scanlon, CEO SoapBox Labs, to discuss how its specialist speech technology for kids is being used and scal...
Ethical design with Microsoft's Deborah Harrison
24 Apr 2020
Contributed by Lukas
Deborah Harrison was the very first writer on the Cortana team and defined the personality of Microsoft's digital assistant that is used on over 400m ...
Measuring your share of voice with Andy Headington
14 Apr 2020
Contributed by Lukas
Voice search is growing. As smart speaker adoption increases and people use the voice assistants on their phones more and more, voice is playing an in...
What is automatic speech recognition and how does it work? With Catherine Breslin
30 Mar 2020
Contributed by Lukas
What is speech recognition and how does it work?Automatics speech recognition (also known as ASR) is a suite of technology that takes audio signals co...
Alexa for retailers and the voice shopping landscape with Shilp Agarwal
23 Mar 2020
Contributed by Lukas
Voice shopping on Alexa and Google Assistant smart speakers is a $2bn market today, and is forecast to explode. I've wrote about the potential of...
The Rundown: coronavirus and voice, Spotify, user journeys and Jovo
16 Mar 2020
Contributed by Lukas
Corona virus hits voice as Google removes coronavirus actions, Spotify looks like it's releasing a voice assistant and Jovo lets you build voice assis...
Live video broadcasting on Alexa with Tim McElreath
09 Mar 2020
Contributed by Lukas
The Food Network aims to the be Peloton of cooking with live video broadcasting on Alexa. Director of Technology and Emerging Platforms at Discov...
Conversation design and grounding strategies with Jon Bloom
02 Mar 2020
Contributed by Lukas
Jon Bloom, Senior Conversation Designer at Google, joins us to share what a conversation designer does at Google, as well as some conversation design ...
The voice design sprint with Maaike Coppens
23 Feb 2020
Contributed by Lukas
Maaike Coppens returns to share how you can go from zero to hero in one voice design sprint. From nothing at the beginning to a a validated use case a...
Voice at VaynerMedia, situational and sound design with Claire Mitchell
17 Feb 2020
Contributed by Lukas
VaynerMedia are one of the leading global digital agencies. Director of Innovation at VaynerSmart, Claire Mitchell, joins us to share how VaynerMedia ...
How your voice assistant talks is more important than what it says with Ben McCulloch
10 Feb 2020
Contributed by Lukas
Ben McCulloch shares his take on why intonation and emotion is imperative in creating high quality and trust-building voice experiences.Presented by R...
Four Alexa Champions walk down memory lane with Nick Schwab, Eric Olsen, Tim Kahle and Steve Arkonovich
05 Feb 2020
Contributed by Lukas
We catch up with 4 Amazon Alexa Champions to discuss the then, now and future of the Alexa skills ecosystem and the voice first community.Presented by...
What is Twilio Autopilot?
03 Feb 2020
Contributed by Lukas
Twilio is a magical tool, and Autopilot is its NLU platform that voice devs and designers need to check out. In this episode we're taking a look at wh...
Persona design and voice actors with Adva Levin
03 Feb 2020
Contributed by Lukas
Adva Levin joins us to share why you should design personas for your voice apps, how you can create them, as well as how to work with voice acting tal...
Matchbox.io with Sarah Andrew Wilson
06 Jan 2020
Contributed by Lukas
Sarah Andrew Wilson, Chief Content Officer at Matchbox.io, shares the secret sauce for creating the kind of Alexa skills you can build a business on.I...
The rundown: the start of the talking twenties
03 Jan 2020
Contributed by Lukas
The first episode of the new year is both a reflection on how far we've come in the last 12 months, and what to look forward to in the year to come.&n...
User research the NPR way with Ha-Hoa Hamano
23 Dec 2019
Contributed by Lukas
How do NPR approach designing voice applications? And how do they engage users to make sure that they're designing the right things for the right peop...
Accessibility is usability with Sierra Fontana and Carissa Merrill
16 Dec 2019
Contributed by Lukas
Sierra Fontana and Carissa Merrill are working hard to make the US Bank's voice services accessible to all. They join us on this episode to share how ...
Live from Mobile UX London: Designing for voice panel
13 Dec 2019
Contributed by Lukas
Facilitating a panel discussion on voice design with Ben Sauer of Babylon Health, Charlie Cadbury of Say it Now, Jen Heap of Vixen Labs, Rozzi Meredit...
Alliveiating lonliness with Adam Greenwood
10 Dec 2019
Contributed by Lukas
Adam Greenwood is the CEO of the human tech agency, Greenwood Campbell. Last year, Adam and his team trialled placing voice assistants in residential ...
Voice and mobile: stop getting it confused. Live from the Bots, AI and Voice Meet-up London
21 Nov 2019
Contributed by Lukas
Taken from Kane's talk at the Bots, AI and Voice meet-up in London on 20 November 2019.The meet-up was ran by Roy Murphy of Synthetic. Check out the m...
Are you using all the tools?
15 Nov 2019
Contributed by Lukas
This episode is a bonus episode looking at this week's discussions on LinkedIn. We complain about discoverability and retention, but who's actually do...
Discussing discoverability with Braden Ream
12 Nov 2019
Contributed by Lukas
Is discoverability of Alexa skills, Google Assistant actions and other voice applications the duty of the platforms i.e. Amazon and Google, or is it t...
Alexa, the origin story with Jeff Adams
28 Oct 2019
Contributed by Lukas
Jeff Adams was the founding manager of the Alexa speech group; the team that made Alexa listen and talk. Jeff joins us to share the origin story of Al...
MUXL Meetup: Market adoption and user behaviour
25 Oct 2019
Contributed by Lukas
Kane hosted the MUXL: Voice innovation 2019 Meetup on October 24th 2019 at Amazon HQ, and this is the opening talk. It covers the most recent smart sp...
///addresses.broken.help with Josh Wigmore
23 Sep 2019
Contributed by Lukas
Communicating address information to voice assistants is hard. Josh Wigmore, Head of Product, joins us to share how What 3 Words are making this possi...
Introducing the VTA: Voice-to-Action
19 Sep 2019
Contributed by Lukas
Proposing a new term for the voice first industry to consider: VTA - Voice-to-Action. It's the same as a call to action, only it's exclusive to voice ...
From copywriter to conversational designer with Claire Medcalf
16 Sep 2019
Contributed by Lukas
Claire Medcalf, Lead Creative at Rehab Agency, joins us to share her learnings on moving from a copywriter to a conversation designer and how you can ...
It's our job
11 Sep 2019
Contributed by Lukas
Is it down to Amazon to help you get your Alexa Skill discovered? Is it up to Google to send Google Assistant traffic your way? Or is it up to you, th...
Conversational AI for customer care with Guillaume Laporte
09 Sep 2019
Contributed by Lukas
Mindsay CEO, Guillaume Laporte joins us to share how you can use conversational AI to improve and scale your customer care and support.Win free ticket...