In today’s show, we interview special guest Brad Hauck. Brad serves as the service coordinator and dispatcher for One Hour Heating and Air Conditioning, Benjamin Franklin Plumbing, and Mister Sparky Electric; all located in Lancaster, PA. Prior to taking his role as master of the schedule, Brad was a HVAC technician himself for many years. This unique combination of both field experience and strong organization has empowered Brad to maximize efficiency in his day while not losing site of what it was to be a technician. In the service industry, time is a key motivator not only to the customer you are serving (by arriving on time) but also to the service professional. If you waste time through the day, your lack of efficiency can end up costing you opportunity. If you arrive late at your first call, you may not have the opportunity to have that last call in you day and in turn cost you possible income. We break down some advice from the scheduler Yoda on making the most of your home services day.

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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