In today’s show, we are putting Dr. Carol Kinsey Goman in your passenger seat to discuss the silent language of leaders. Carol Kinsey Goman, Ph.D., helps leaders and salespeople build stronger influence and impact skills. She is a sought-after international speaker who has spoken for business organizations, association conferences, government agencies, and universities in 32 countries. Carol works with executives, managers, entrepreneurs, team leaders, and sales professionals to build that elusive but essential quality called leadership presence and to use body language to become a more effective communicator. On today’s show she discusses how body language is important in the home services industry. When is the last time you thought about how a client is standing or what they’re facial expressions mean? When is the last time that you took into account your own body language when discussing concerns with the client? These questions matter and how we answer them can have significant impact on the result of every call. Find out more on this episode.

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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