Sarah Newland of KeyboardSmash shares her top tips for making an amazing client experience and strong pipeline of clients by organizing the processes, sequences and operations in your web design business.In This Episode00:00 - Introduction03:10 - Greeting to Sarah08:03 - Diversify or simplify12:17 - Wasting money on shiny15:19 - Learn self-awareness19:58 - Advocating software21:13 - Monitor the pipeline24:31 - Filtering clients26:39 - Tracking always28:46 - Follow-up importance 31:14 - Do something different34:46 - Deadlines and pricing37:00 - Too much communication39:27 - Boundaries42:51 - Keeping leads 48:59 - Email marketing or CRM 50:28 - Tags on email list55:50 - Top process categories59:31 - Choose the tools1:01:41 - Final thoughtGet all links, resources and show notes at:https://joshhall.co/208Get my quote, contract & invoice templates (for free) with a 7-day trial of 17hats, the CRM I've been using for over 10 years!👉 Start my 7-day free trial

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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