Historically, urgent care clinics were places you only went to treat acute injuries, but people are now turning to them for a growing slate of non-emergency medical services. And for operators in the space, that's creating a huge amount of opportunity. Jeremy Morgan is the CEO of American Family Care, the nation's leading provider of urgent care with nearly 400 walk-in clinics across the United States. AFC's team of over 3,500 highly trained healthcare professionals deliver care to more than four million patients annually, driving system-wide sales exceeding a billion dollars. Jeremy joins us to discuss how changes in American healthcare are impacting AFC's growth prospects, their approach to franchising, and how they're leveraging technology to deliver fast, convenient, and high quality healthcare to the communities they serve. Highlights:Why Jeremy Joined AFC (2:20)Urgent Care as a Retail Business (4:00)What Makes AFC Different (6:22)Taking Over a Founder's Business (8:26)The Three-Stage Growth Plan (10:48)Building the Leadership Team (12:58)Going All-In on AI (17:36)The Case for Franchising with AFC (20:10)Buying Out the Competition (25:39)Links:Jeremy Morgan LinkedInAFC LinkedInAFC WebsiteICR LinkedInICR TwitterICR Website Feedback:If you have questions about the show, or have a topic in mind you'd like discussed in future episodes, email our producer, [email protected]

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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