Katherine Fogertey, CFO at Shake Shack — Grabbing a Byte : Innovation, digitalization and experience in the new age fast-food industry

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Recorded30 Nov 2021

Publisherfeeds.transistor.fm ↗

Handlerec:12125938

Show notes

Highlights:Learning within the fast-food industry (4:36) Digital transformation of the company (5:46) Enlightened hospitality and commitment to service (6:54) Creating a stellar experience for the customer (8:22) Importance of digital channels (10:02) How the company values its people, both customers and employees (15:45) Menu innovation (18:51) Cold-beverage innovation (21:22) Logistics of company balance sheets (23:15) Intention of digital ecosystem regarding promotions and user engagement (24:03) Links:ICR TwitterICR LinkedInICR WebsiteShake Shack WebsiteKatherine Fogertey LinkedInShake Shack LinkedInShake Shack Mobile AppFeedback:If you have questions about the show or topics you'd like discussed in future episodes, email our producer, [email protected]

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