From PRDs to Prototypes: How AI Is Reinventing Product Development

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Where AI Works: Conversations at the Intersection of AI and Industry 29 min 2 speakers 8 chapters transcribed 1 month ago
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What is the main topic discussed in this episode?

Paul Stathacopoulos 0:02
I think that we really need to actually embrace it, experiment a ton at the beginning and really learn. Because if any of us think we can look into the crystal ball and believe we actually know where this is gonna land, I don't think we're being really honest with ourselves. Some things we think are gonna happen, and I other things honestly we're gonna be massively surprised by, or they're gonna be so disruptive that they they will fundamentally change the industry that we're operating in.
Matthew Bidwell 0:33
Hello, and welcome back to Where AI Works, conversations at the intersection of AI and industry, brought to you by Wharton in collaboration with Accenture. I'm your host, Matthew Bidwell. I'm a professor of management, faculty co-director of the Wharton People Analytics Initiative, and faculty director of Wharton's CHRO program. It's our goal on this podcast to cut through some of the noise around AI and deliver actionable insights for business leaders. Combining cutting-edge research with real-world case studies. We know things are changing fast, so let's get started. When we think about AI, we're thinking often about technological transformations. The challenge isn't just adopting new tools, it's really rethinking how work gets done and what kind of skills people actually need today.

What is Paul’s role at eBay and how does he define AI’s purpose for product development?

Matthew Bidwell 1:20
And so on this episode, I want to dive into some of those questions. I'm gonna talk about how AI is reshaping roles, decision makings, and collaboration cross-teams at one of the largest online work marketplaces on the planet. Which connects millions of buyers and sellers around the world. It's eBay. So joining me for this conversation, it's my pleasure to introduce Paul Stafakopoulos, eBay's Vice President for Product for Focus Categories and International Cross-Border Trade. Paul, welcome to Where AI Works.
Paul Stathacopoulos 1:50
Thank you, Matthew. I'm looking forward to a good conversation.
Matthew Bidwell 1:52
We're really excited you're here. So I wonder if to get things started, um, I could just ask you to tell the audience a little bit about what your role entails and maybe just at a very high level how you're thinking about AI in your organization.
Paul Stathacopoulos 2:06
Yeah. So in eBay, there are large enthusiast categories. So think of things like collectibles, fashion, automotive vehicles, or parts and accessories that have very large audiences. And while we sell a lot of things on eBay, we manage these categories end to end. So think about the entire business, the buyer experience, the seller experience that we're managing completely end to end. I run the product and development side of that, and then have a commercial partner that runs the business side. So we're almost like a company within a company running the enthusiast categories that our shoppers love to buy in. The way I think about AI, it's really interesting because I think our industry has been through a couple really meaningful transitions, right?
Paul Stathacopoulos 2:51
The internet, this is how eBay was born. The internet came in, we disrupted commerce. I spent a good portion of my career in the media space, right? And so the internet came in and disrupted uh media and linear TV. And I think of this transition a lot the same, that we really need to actually embrace it, uh, experiment a ton at the beginning and really learn. Because if any of us think we can look into the crystal ball and believe we actually know. Know where this is going to land in five or ten years. Yeah. I don't think we're being really honest with ourselves. Some things we think are going to happen, and I other things honestly, we're going to be massively surprised by, or they're going to be so disruptive, right, that they will fundamentally change the industry that we're operating in.
Paul Stathacopoulos 3:39
Yeah. So I would say just embrace.
Matthew Bidwell 3:42
Yeah, I completely agree. I am old enough, I'm embarrassed to admit to remember kind of the birth of the internet. And yeah, some of the biggest companies today that we take for granted as kind of being dominant in our world didn't even exist beforehand. So yeah. It's definitely interesting just to think about not only how our organizations will change, but kind of the entire new business models being born.

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