Despite billions spent on pulse surveys and engagement platforms, engagement levels remain stubbornly low.Why? Because the real game-changer isn’t a dashboard or tool — it’s the manager sitting just a desk away.We often diagnose the gaps, but then step back, expecting managers to fix them with little support. That’s like telling someone they have a health issue but not giving them the right prescription. It doesn’t work.Remote work has made building trust and relationships harder, pushing the importance of human connection even higher.It’s about nurturing those everyday moments of support and genuine connection — the foundation of trust, productivity, and retention.In this episode, Jen Lipsey discusses the disconnect between employee engagement tools and actual leadership behaviors. She emphasizes the importance of managers' role in fostering trust, connection, and engagement, especially in remote and hybrid work environments, and offers practical strategies for leaders to improve team resilience and performance.

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