Every healthcare leader faces intractable problems. The key to solving them, notes Dr. Steve Gordon, CEO of St. Charles Health System of Bend, Oregon, is creating a simple map to chart a course forward. Providing direction gives an organization a vision and optimism for what's ahead. Dr. Gordon used this philosophy to orchestrate a remarkable turnaround at St. Charles and believes it is the key to progress in challenging leadership situations. "When you're lost, any map will do," he says. In this Healthcare Impactful Leaders episode, WittKieffer Senior Partner Elaina Spitaels-Genser talks with Dr. Gordon about the seemingly impossible challenges he faced coming into an organization that was losing not just money but scores of employees, and how he mapped out a step-by-step reversal of fortunes.

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