December 23, 2019 Featuring: Deborah McGee and Jeff Smith As this series continues to explore the implications and dynamic of “coaching” in a business environment, Jeff Smith reveals the importance of the learning environment for impactful coaching. Jeff draws on 22 years experience within the Toyota Production System and recalls his coaching experience at New United Motor, and later as a coach in many organizations. We talk about coaching in the front office as well as shop floor, engaging with problems using A3 thinking, and mechanisms to signal abnormal conditions inherently perfect for effective coaching moments. We invite your thoughts and experiences about coaching and being coached: email your stories! [email protected] Related Articles/ content: Learning to Help Anna Elevate Her Game(article) Toyotas Secret: The A3 Report (article) Lessons from NUMMI (podcast) Kaizen Express (book) Managing to Learn (book)

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