In this episode, Karen is joined by Kinnari Ladha, Chief Data Officer, to explore why great data work often fails to land — and how communication turns data leaders into trusted influencers, making it their superpower. Drawing on over two decades in data—from hands-on analyst to executive leader—Kinnari shares candid stories of building “perfect” dashboards that didn’t get used, and how those moments reshaped her approach to leadership. She explains why career progression in data requires doing more work bringing people along, how tailoring messages to different audiences and shifting from reporting to storytelling changes impact, and why focusing on outcomes — not outputs — transforms how data is valued. The conversation also dives into the role of trust in influence: how small, consistent actions build credibility, why listening comes before strategy, and how data teams can move from being seen as service providers to true business partners. With practical habits like weekly “highs and lows” and reframing data in business language, this episode is packed with insights you can apply straight away.

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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