The knowledge that we will inevitably face circumstances beyond our control is part of being a business owner. The steep changes caused by the recent global pandemic showed the capacity of whole industries to pivot at seemingly a moment’s notice. The hospitality sector is particularly sensitive to these global ebbs and flows. Few nations know that better than the UAE, whose hotel industry has been significantly reshaped by the region’s rapid growth over the past 30 years. For Shaikha Al Nowais, Vice President of Owner Relationship Management at leading hotel management company, Rotana, successfully addressing her industry’s transformation has meant investing in people and drawing on the powerful internal constants of attitude, approach, and perseverance. In this episode, Shaikha discusses how investing in the development of people leads to dedication, commitment and, ultimately, success. Shaikha also details the many important lessons she learned from her father, company co-founder, Nasser Al Nowais, and how he helped shape her strength and conviction, especially when facing adversity. Shaikha believes that accessibility and engagement are key to generating the new ideas that businesses need to confront the inevitability of change.

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