Our second guest of the season is seasoned #CommsHero, Stu Kaley, Associate Director of Customer Experience (CX) and Operations at The Chartered Institute of Marketing (CIM). With a career that began in music retail and took him to London, Stu developed a passion for everything customer and operational customer-focus. He then moved into the food industry and worked on multi-brand (owned and franchised) customer experience strategy across the UK and Europe, developing his love of CX even further. He joined Asif - a CIM member since 1997 (wait…that can’t be right!) - to talk about changes afoot at The Chartered Institute of Marketing.Follow Stu on LinkedInFollow CommsHero on Twitter Fancy getting in the hot seat and sharing your CommsHero wisdom? Contact Asif Choudry You’ll find this podcast on Spotify, Apple and on our website www.commshero.com. Please leave a rating and review. This episode is sponsored by Blink. The world's first enterprise app designed exclusively for frontline workers.
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