Joey Coleman is an author, award-winning speaker and an expert at helping companies keep their customers and their employees too. He's the author of Never Lose a Customer Again and is back with another Wall Street Journal best-selling book, Never Lose an Employee Again. To succeed in any role it is important to have a keen understanding of the human condition and what motivates people to engage. We talk about the eight stages of the employee journey, the role of remote work, and the part each of these play in shaping workplace culture. In this episode you'll learn: How to create a remarkable employee experience from the initial assessment to long-term loyalty Some unique perspectives that create a more human experience in how we treat the people who deliver our service and engage with customers The need to redefine the workplace and how to support employees every step of the employee journey Strategies for building a strong culture with remote teams CONNECT WITH JOEY Never Lose an Employee Again book by Joey Coleman Never Lose a Customer Again book by Joey Coleman Website LinkedIn CONNECT WITH LISA Subscribe to the so much more newsletter. One-idea-at-a-time to move you into your potential of who you can be. LinkedIn Profile Instagram Website

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