On this episode, we’re joined by Diane Lye, Chief Information Officer of Rivian. Diane shares her invaluable insights on leadership, the importance of meaningful work, and Rivian's mission-driven approach to creating sustainable technology for our planet's future.Key Takeaways:(03:13) Diane's early career as a demographer and statistician.(05:31) The customer-centric approach at Capital One.(06:25) Rivian's shift from R and D to manufacturing at scale.(07:11) Diane emphasizes the importance of meaningful work.(12:25) Focus on customer experience in electric vehicle ownership.(19:37) Rivian's opportunity to improve air quality in cities.(21:06) Leadership involves enabling and valuing team members.(23:17) Diane shares a personal story about customer experience.(26:11) Emphasizing the need for cybersecurity in the tech industry.(28:16) Rivian's mission to sustainably impact the planet.Resources Mentioned:Rivian's Official Websitezendesk.com/community - http://zendesk.com/communityusergroups.zendesk.com - http://usergroups.zendesk.comSign up for a free trial at Zendesk.com#CX #CustomerService #CustomerExperience

Ask this episode

“What did the council decide on item 42?” — answered with the speaker and the moment.

Transcript

Related