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ZM's Bree & Clint

Here's your sign to cancel any subscriptions you're not using

14 Jun 2026

Transcription

Transcript generated automatically by AI and may contain errors.

Chapter 1: What relatable story about a gym membership cancellation is shared?

0.79 - 14.003 Joanne McNally

I saw this story about this woman over in Melbourne that I thought was quite relatable.

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14.604 - 26.355 Joanne McNally

Where she was trying to cancel her gym membership. Her circumstances had changed. She'd moved away from the gym that she had a membership at and she was like, I need to cancel it.

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26.375 - 29.278

Did she move to get away from having to go to her gym?

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29.258 - 30.06 Joanne McNally

Potentially.

30.08 - 33.807

Did she hate going to the gym so much she changed suburbs? Potentially. We don't know.

33.987 - 34.889 Joanne McNally

And that's commitment.

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Yeah.

35.43 - 44.128 Joanne McNally

You know, we've got some audio of her talking about how difficult it was to cancel her gym membership.

Chapter 2: What challenges did the woman face when trying to cancel her gym membership?

46.092 - 62.795

I have to bake in an extra hour of a commute to be able to do the gym now. So she then tells me, and this is the important bit, that the only way that I can cancel my gym membership is by coming in in person and hand filling out a form. I say no thank you because I don't have the time to do an hour commute to the gym to cancel it. But I understand that that is what I have to do now.

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62.835 - 82.685

Thank you so much. But it doesn't sit right with me. So this morning on my walk, I start looking through the terms and conditions that's like linked to me in my email where I originally signed up. And as you will see, you may cancel your membership in writing by email, like very simply put out there. That's so evil and definitely illegal. So illegal. You can't do that. What are you saying?

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82.705 - 87.654

You can't email me the form? If I have to, have to, have to, have to fill out this form, send it to me.

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88.515 - 100.598 Joanne McNally

Yeah. We live in the year 2026. Like you're telling me that the only way I can cancel it is, you know, this happened to me recently with my phone plan over in bloody Australia.

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100.618 - 101.18

Yeah, yeah, yeah.

101.32 - 111.139 Joanne McNally

And they told me, they were like, the only way you can cancel this is if you come in store. I'm like, I live in New Zealand.

112.469 - 114.372

And I have done for six years.

Chapter 3: How do gym cancellation policies create frustration?

114.392 - 126.83

Oh, my God. Gym membership contracts are quite terrifying when you think about them. They're very daunting. The ones that I've entered into into the past are like, it's 12 months, and if you leave, we will kill you.

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127.391 - 132.418 Joanne McNally

You're like, I've never committed to that, anything that long ever.

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They're like, you can come, you can pay us $40 a week to come to this gym and you pay us that $40 every week for a year. But if you decide that you don't want to pay us anymore, you have to pay us $300. How does that work?

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149.259 - 151.923 Joanne McNally

Who came up with these rules and regulations?

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How does that work?

152.984 - 154.406 Joanne McNally

You know, who came up with it?

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If I want to stop paying you...

156.918 - 166.891 Joanne McNally

I have to pay you more. No, but that's only if you get out early because you're obviously causing us an inconvenience. I'm buying the Kool-Aid. I'm now on the gym side.

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I've seen other people's gym memberships for sale on Trade Me. Really? Where they're like, I'm signed up to this gym. It's a 12-month contract. There's nine months left on it. I will sell it to you for six months just so I can get out of it.

Chapter 4: What are the hidden costs of gym memberships discussed?

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313.808 - 317.773 Joanne McNally

Hi, Abby. Hi, Brie. Hi, Clint. How are you guys? Good, mate. How are you?

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Oh, I'm good, good. What are you locked into, Abby? What's the sub you should have cancelled by now? So in the second lockdown, like four years ago, I got really, really into playing The Sims. I hear you. So I got, I bought like so, I'm not even kidding, there's probably about 20 of them. I bought so many different subscriptions for people that sell like clothes that you can buy for your Sims.

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345.337 - 370.738

Gotcha. Oh my God. Gotcha. Like third party add-on things to the Sims. Yeah, yeah. You download it to your computer and then it shows up in your Sims game. Yeah. And I played Sims for about two weeks and I gathered up my many, many subscriptions. And I stopped. And I didn't stop my subscriptions. But the issue is they're only like $3 or $4 a month. They're not big subscriptions.

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370.938 - 379.153 Joanne McNally

But how long have you had them though, Abby? Since 2022. Okay, so wait. So let's figure this out. So you say, let's say it's three.

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Four years.

379.773 - 383.739 Joanne McNally

Let's say $4 a month. Yeah. Over four years, Clint.

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Yeah. It's not that bad. It's $192 over four years.

387.144 - 388.385 Joanne McNally

There we go.

Chapter 5: How do people justify keeping unused subscriptions?

468.101 - 469.182 Joanne McNally

Yes, this is not feeling very no-judgment.

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No, we're not judging. We're just shocked, okay? Just give us time to process.

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473.366 - 478.871 Joanne McNally

I think you deserve better. You deserve that money to be in your pocket. I do, I do.

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478.911 - 486.698

So when you tell your parents you're dropping out of law school to start a candle company, we're not disappointed. We just need some time to process this, okay, Abby? We'll be fine.

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486.998 - 488.059 Joanne McNally

We'll get over it.

488.619 - 489.08

Jeez.

489.34 - 493.003 Joanne McNally

Six grand. She doesn't even play the game anymore.

492.983 - 495.507

Even if she just cancelled half of them?

495.847 - 496.128 Joanne McNally

Yeah.

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