In this episode, I explore the similarities and differences between sales and customer service. At first glance, they may appear alike since both involve providing products or services to customers. However, the process and challenges are entirely different. Customer service usually deals with people who already intend to buy, focusing on support, comfort, and hospitality. Sales, on the other hand, begins with prospects who may have no interest at all, requiring persuasion, trust-building, and resilience against rejection. Drawing on my personal experiences in both Japanese companies and cultural comparisons abroad, I share lessons learned and invite listeners to reflect.------------------------------------------------------------------------------------------------------●ビジネス日本語学習者のための無料メルマガ講座⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://my162p.com/p/r/odSmegng⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠●ビジネス日本語学習者向けブログビジネスのために日本語を学んでいる人のための情報を発信しています⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://businessnihongo555.blogspot.com/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠------------------------------------------------------------------------------------------------------

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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