Description
伝票の色やペンの使い分けひとつで、サロンのチームワークと顧客体験はここまで変わる。現場で実践されているViolet流の伝票管理システムを公開。 0:00〜3:20 伝票の色分けや筆記具の使い分けによって、顧客情報を瞬時に把握できる仕組みと、現場の効率化を実現する工夫について。3:20〜6:41「リセット」などの共通言語を活用したサロン文化の醸成と、チームワーク向上に繋がる日常オペレーションの工夫について。
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