如何电话取消饭店预约？

A: Hello, Maxwell's Steakhouse. Trudy speaking. How may I help you?你好，马克斯韦尔牛排馆，我是特鲁迪，有什么可以为您服务的吗？B: I am terribly sorry, but I need to cancel a reservation I made for this evening.实在非常抱歉，我需要取消今晚的预约。A: Oh, that's unfortunate. Under what name was the reservation made?那真是遗憾，请问订位的名字是？B: Mr. Lai.赖先生。A: Oh, there are actually two Mr. Lais listed tonight.实际上名单中有两位赖先生。B: That's right. The other reservation was made by my brother. We had a breakdown in communication and we both made reservations for the same night.没错，另一个是我弟弟定的，我们没沟通好，所以我们在同一晚上都订了位。A: And you want to cancel one of the reservations.因此，你想要取消其中的一个预约。B: That's correct.是的。A: I'll cancel one of them, but I'm sorry to inform you that we charge $100 for cancellations.我会取消其中一个，可是因为取消的缘故，我很抱歉告诉您，我们会收100美元。B: You can't be serious. That's daylight robbery.你不是在开玩笑吧，这根本是光天化日下抢劫A: I'm sorry sir. It's management policy. May I have your credit card number？对不起先生，这是管理部门的规定。请问您的银行卡卡号多少？B: No, you can't! Just cancel both reservations. 不，你不能这样，把两个订位都取消吧。

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