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如何設計出讓顧客開心買單的服務是眼前最重要的課題。為此，你要有所取捨，放棄面面俱到的想法，全力滿足顧客在乎的關鍵服務，設計零誤差的服務介面方便所有員工執行，並讓顧客親自參與成為服務的一環。 -- Hosting provided by SoundOn
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