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傳統銷售講求的是「不斷追求成交」，本書作者卻主張「絕不追求成交」。他們認為銷售不是一種說服的藝術，而是協助人們發現問題、解決問題的過程。因此成交不是終點，而是不斷重複發生的美好關係。 -- Hosting provided by SoundOn
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