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從顧客的角度出發，隨著科技與環境改變，整個消費行為構成的價值鏈當然可以也應該不斷破壞與重新創造，以便更貼近顧客的需求。如果你仍一心捍衛原本的價值鏈，那麼與顧客行為脫鉤自然是遲早的事。 -- Hosting provided by SoundOn
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