🌊 EP05 來賓介紹 🌊 Wayne：在資訊服務產業擁有4年經驗的CSM Wayne專精於行銷科技與CPaaS領域。他負責的產品包括社群客戶管理系統、簡訊管理系統、跨數位渠道整合系統及自動化行銷系統，他對職場上的挑戰充滿熱情。他的經驗和見解將為大家帶來寶貴的實戰技巧。 Bonnie：擁有5年CSM的經歷，近2年在貨代承攬產業擔任CSM Bonnie專注於貨運管理系統（Freight Management System）的推廣與服務。她個性外向善於傾聽，能有效理解客戶需求。作為團隊的小組長，Bonnie具備領導能力，並以支持與協作為核心，致力於為客戶提供最佳解決方案，協助團隊達成業務目標。 🌊 本集亮點 🌊 ❍ 客戶永遠不會按照你的計畫進行怎麼辦？ ❍ 陪他渡過風雨，陪他渡過成功 ❍ Bonnie的客戶成功溫馨小故事-「專案結束後客戶窗口成功升官」 ❍ Wayne的客戶成功溫馨小故事-「創造共好的系統環境」 ❍ Bonnie加碼分享～身為CSM組長要如何引導小隊員 🌊 我們的社群 🌊 https://www.instagram.com/csm.wavemakers?igsh=ZzQ1OWxjYWVxMzRr #podcast #career#CustomerSuccess#CustomerExperience#ProfessionalDevelopment#CareerGrowth#職場#專業#知識#產業#成長#客戶成功#客戶成功經理#客戶體驗#成功經驗#專訪 -- Hosting provided by SoundOn
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