🌊 EP09 來賓介紹** **🌊 Ting：在貨代承攬產業擁有1年經驗的CSM 專注於貨運管理系統的推廣與服務，個性細心且外向會主動去了解客戶的需求，致力於幫助企業客戶充分利用平台資源。在本集節目裡Ting將與我們分享，如何了解客戶的需求和業務目標，促進客戶的成功。 Hannah：在電腦軟體服務業有2年經驗的CSM 近年來社群平台的崛起，Social CRM整合了多項平台數據，讓企業更全面的了解自身客戶。Hannah致力於為客戶提供最佳解決方案，並提供量身訂做的建議和支持，了解客戶需求達到客戶成功。 🌊 本集亮點 🌊 ❍ Social CRM究竟是什麼？ ❍ CSM像開拓傳播者？系統幫助管理流程？ ❍ 如何更全面去了解客戶真正的需求 ❍ 未來CSM的發展性 🌊 我們的社群 🌊 https://www.instagram.com/csm.wavemakers?igsh=ZzQ1OWxjYWVxMzRr #podcast#career#CustomerSuccess#CustomerExperience#ProfessionalDevelopment#CareerGrowth#職場#專業#知識#產業#成長#客戶成功#客戶成功經理#客戶體驗#成功經驗#專訪 -- Hosting provided by SoundOn
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