🌊 EP09來賓介紹 🌊 Ting：在貨代承攬產業擁有1年經驗的CSM 專注於貨運管理系統的推廣與服務，個性細心且外向會主動去了解客戶的需求，致力於幫助企業客戶充分利用平台資源。在本集節目裡Ting將與我們分享，如何了解客戶的需求和業務目標，促進客戶的成功。 Hannah：在電腦軟體服務業有2年經驗的CSM 近年來社群平台的崛起，Social CRM整合了多項平台數據，讓企業更全面的了解自身客戶。 Hannah致力於為客戶提供最佳解決方案，並提供量身訂做的建議和支持，了解客戶需求達到客戶成功。 🌊 本集亮點 🌊 ❍ CSM的機會與挑戰-AI會取代？ ❍ 與客戶之間拉近距離的小撇步 ❍ Ting的客戶成功溫馨小故事-「過去走過的路都會留下痕跡之工作後重溫大學初會課本」 ❍ Hannah的客戶成功溫馨小故事-「我是你最麻吉的同事」 🌊 我們的社群 🌊 https://www.instagram.com/csm.wavemakers?igsh=ZzQ1OWxjYWVxMzRr #podcast #career#CustomerSuccess#CustomerExperience#ProfessionalDevelopment#CareerGrowth#職場#專業#知識#產業#成長#客戶成功#客戶成功經理#客戶體驗#成功經驗#專訪 -- Hosting provided by SoundOn
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