为什么说围绕客户，才是我们真正的增长会？是被动解决问题， 还是聚焦客户成功的工程化方法？SaaS 和 AI ，如何助力客户成功的降本增效？衡量客户成功是否成功，有哪些关键指标？本期对话蓝凌副总裁 &CIO 、蓝凌叮当 CEO 刘向华，以及用友网络副总裁、集团客户成功部总经理毕思建，聊聊在有限的资源投入下，怎样让客户成功发挥更大价值？构建 SaaS 的高质量增长？01:06 客户成功：从厂商的价值到客户价值的实现02:50 客户成功在 SaaS 领域的普及程度和应用效果9:56 服务收费：把客户成功服务进行产品化定义15:17 服务费和产品费的理想比例19:44 客户成功易踩坑点：作为成本中心的坑、变成客服、变成销售22:43 客户成功避坑：节奏失衡、错误预估投入方向26:46 面对小微企业和大客户的 CSM 服务要分级29:47 直销和分销的客户成功如何做33:11 量化客户成功的衡量指标40:25 AI 应用实践：AI 赋能中小微型企业 CSM41:49 AI应用实践：客户成功中的AI 交付和知识服务
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