Aaron Fulkerson
๐ค SpeakerAppearances Over Time
Podcast Appearances
So what we do is the content that both the employees of the company as well as the customers of the company need to be successful with the products that they sell, that's what we optimize for them.
I guess the term du jour is artificial intelligence.
We absolutely apply machine learning to how we organize and algorithmically restructure the content.
Uh, but we're an end to end solution that allows our clients to either ingest the content they already have, but also author and publish the content across the entire customer journey.
I mean, it goes back to a really specific thing.
It automates the entire customer support experience.
Yeah.
So the, the, if, if you're like, uh, um, I know that for your audience, there's probably a lot of SAS, uh, companies that are people who work in SAS companies that are watching.
And, um, you know, an entry for a SAS company might be $50,000 annually.
Uh, then we have customers that pay us well into the seven figures for a mind touch deployment.
That's on the low end.
That's on the extreme low end.
Yeah.
I mean, we have a product that's specifically geared for growth stage software companies, which I bring it up here because from my understanding of your audience, there's probably more of those.
So a more typical deployment would look like a Whirlpool and Electrolux.
And we're powering these global brands.
And we power the agent experience for content, the customer facing, the partner, the field service.
And those deployments are well into the seven figures.
Well, that's a bit of a loaded question because MindTouch originally started off as an open source project.
so my my good friend steve and i we started the company we used to work in in research at microsoft and originally it was a hobby we're like hey there's no good technology for driving self-service so let's build something this is an open source project and it was became wildly popular in fact it was in the top five open source projects in the world doing thousands of downloads every day and