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Aaron Lifshin

๐Ÿ‘ค Speaker
174 total appearances

Appearances Over Time

Podcast Appearances

SaaS Interviews with CEOs, Startups, Founders
1635 How He Plans to Get Churn Under 30% Annually in Event SaaS Space

Like, what do you consider churn?

SaaS Interviews with CEOs, Startups, Founders
1635 How He Plans to Get Churn Under 30% Annually in Event SaaS Space

If somebody comes up and they only ever needed it for one, you know, for a one-time use.

SaaS Interviews with CEOs, Startups, Founders
1635 How He Plans to Get Churn Under 30% Annually in Event SaaS Space

Right.

SaaS Interviews with CEOs, Startups, Founders
1635 How He Plans to Get Churn Under 30% Annually in Event SaaS Space

They're never a SaaS customer.

SaaS Interviews with CEOs, Startups, Founders
1635 How He Plans to Get Churn Under 30% Annually in Event SaaS Space

They're in a different model.

SaaS Interviews with CEOs, Startups, Founders
1635 How He Plans to Get Churn Under 30% Annually in Event SaaS Space

So in this industry, it's like it's a mix of models.

SaaS Interviews with CEOs, Startups, Founders
1635 How He Plans to Get Churn Under 30% Annually in Event SaaS Space

There's this one-off model, the more standard SaaS model for people that have more events, and then the services model as well, where we really

SaaS Interviews with CEOs, Startups, Founders
1635 How He Plans to Get Churn Under 30% Annually in Event SaaS Space

are seeing something emerge, which is interactivity consultancy around events.

SaaS Interviews with CEOs, Startups, Founders
1635 How He Plans to Get Churn Under 30% Annually in Event SaaS Space

You have your AV guy, your sound guy, your caterer, you have your interactivity person.

SaaS Interviews with CEOs, Startups, Founders
1635 How He Plans to Get Churn Under 30% Annually in Event SaaS Space

And we've seen more and more expectation of that and a new skill set and a new niche in that event ecosystem that's emerging around providing that service, telling people when

SaaS Interviews with CEOs, Startups, Founders
1635 How He Plans to Get Churn Under 30% Annually in Event SaaS Space

to ask questions, when to enable interactivity to be most effective to get those feedback and engagement.

SaaS Interviews with CEOs, Startups, Founders
1635 How He Plans to Get Churn Under 30% Annually in Event SaaS Space

Sure.

SaaS Interviews with CEOs, Startups, Founders
1635 How He Plans to Get Churn Under 30% Annually in Event SaaS Space

2014.

SaaS Interviews with CEOs, Startups, Founders
1635 How He Plans to Get Churn Under 30% Annually in Event SaaS Space

Okay, so four years.

SaaS Interviews with CEOs, Startups, Founders
1635 How He Plans to Get Churn Under 30% Annually in Event SaaS Space

Yeah.

SaaS Interviews with CEOs, Startups, Founders
1635 How He Plans to Get Churn Under 30% Annually in Event SaaS Space

So we are between 100 and 200 customers right now.

SaaS Interviews with CEOs, Startups, Founders
1635 How He Plans to Get Churn Under 30% Annually in Event SaaS Space

And we've taken a lot of time to really listen to what people were coming in with in terms of their problems and develop the product.

SaaS Interviews with CEOs, Startups, Founders
1635 How He Plans to Get Churn Under 30% Annually in Event SaaS Space

And we've started really marketing out and growing the SaaS business in May of this year.

SaaS Interviews with CEOs, Startups, Founders
1635 How He Plans to Get Churn Under 30% Annually in Event SaaS Space

So it's been a kind of a learning and product development phase for us for a while.

SaaS Interviews with CEOs, Startups, Founders
1635 How He Plans to Get Churn Under 30% Annually in Event SaaS Space

And now it's an exciting, exciting time.