Abhii Parakh

So there are multiple modes where we are listening to our customers today. So that's just one example.

So there are multiple modes where we are listening to our customers today. So that's just one example.

So there are multiple modes where we are listening to our customers today. So that's just one example.

There actually have been a few. I'll share maybe one or two. One was from a customer in San Francisco who had received so much paper in the mail from us. Yeah. And it was such a disjointed experience between phone calls and paper that they actually had this email message.

There actually have been a few. I'll share maybe one or two. One was from a customer in San Francisco who had received so much paper in the mail from us. Yeah. And it was such a disjointed experience between phone calls and paper that they actually had this email message.

There actually have been a few. I'll share maybe one or two. One was from a customer in San Francisco who had received so much paper in the mail from us. Yeah. And it was such a disjointed experience between phone calls and paper that they actually had this email message.

written to one of our presidents about how they're going to thank Prudential when the polar bears are dying and the ice caps are melting because of the amount of paper that was being sent to them. And they would much rather be communicated in digital ways. So that was a sort of call to action. And a really great story that made the rounds and really as a wake up call to say, what can we do?

written to one of our presidents about how they're going to thank Prudential when the polar bears are dying and the ice caps are melting because of the amount of paper that was being sent to them. And they would much rather be communicated in digital ways. So that was a sort of call to action. And a really great story that made the rounds and really as a wake up call to say, what can we do?

written to one of our presidents about how they're going to thank Prudential when the polar bears are dying and the ice caps are melting because of the amount of paper that was being sent to them. And they would much rather be communicated in digital ways. So that was a sort of call to action. And a really great story that made the rounds and really as a wake up call to say, what can we do?

And led to a multi-year investment and roadmap to digitize some of those and stop the paper. Because we want to be able to communicate to our customers in the mode of their preference. And the fact that our customers are actually asking for that just makes the case for us to invest in some of our digital capabilities.

And led to a multi-year investment and roadmap to digitize some of those and stop the paper. Because we want to be able to communicate to our customers in the mode of their preference. And the fact that our customers are actually asking for that just makes the case for us to invest in some of our digital capabilities.

And led to a multi-year investment and roadmap to digitize some of those and stop the paper. Because we want to be able to communicate to our customers in the mode of their preference. And the fact that our customers are actually asking for that just makes the case for us to invest in some of our digital capabilities.

Yeah. And these are long term relationships. This is not a apparel merchandise that you buy and you can switch to a different provider tomorrow. Right. This is a lifelong commitment because imagine a life insurance policy. A lot of our policies have been bought 30 years ago. Wow. Right. Because you buy life insurance for the long term.

Yeah. And these are long term relationships. This is not a apparel merchandise that you buy and you can switch to a different provider tomorrow. Right. This is a lifelong commitment because imagine a life insurance policy. A lot of our policies have been bought 30 years ago. Wow. Right. Because you buy life insurance for the long term.

Yeah. And these are long term relationships. This is not a apparel merchandise that you buy and you can switch to a different provider tomorrow. Right. This is a lifelong commitment because imagine a life insurance policy. A lot of our policies have been bought 30 years ago. Wow. Right. Because you buy life insurance for the long term.

annuities are your life savings and, you know, people are living longer and longer. And we are at peak 65 where we have had, we've never had as many people turning 65 than we have today.

annuities are your life savings and, you know, people are living longer and longer. And we are at peak 65 where we have had, we've never had as many people turning 65 than we have today.

annuities are your life savings and, you know, people are living longer and longer. And we are at peak 65 where we have had, we've never had as many people turning 65 than we have today.

Yeah. Right.

Yeah. Right.