Adam Field
speaker
174 appearances
1 recordings
1 series
first heard Jul 2026
last heard 19 Jul
Adam Field’s voice in public audio — every appearance, attributed to the second.
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recordings per month · last 12 monthsRecordings per month over the last 12 months — 1 in all, peaking in Jul 2026 with 1.
Appearances
um will i think very greatly i don't think we've seen it proven multiple times over that it increases conversion rates you know leading to obviously um better customer acquisition and better customer retention and quite often these organizations can't make these decisions because they spend time reviewing things quite often that are still in documents and rachel i should spend a second to say
I've said the word document probably a thousand times so far, and I'll say it a thousand more times before the end of this conversation.
Yes, documents are still very prevalent in our world, even though we think it's 2026 and documents should be gone, they're not.
And so back to the banking example in your question, you think about a large commercial loan.
There are so many documents involved in, let's say it's a property being assessed, income verification.
The quicker that a bank can process all of these things, pull the relevant information out, look at the risk, see if there's any anomaly, see if they have any overlapping risk in places because it might be buried in a paragraph somewhere.
The quicker they can make that decision, the quicker they can convert the customer and write better business, of course, too.
Because I think quite often these pilots will focus on a specific scenario and we use the 80-20 rule a lot, right?
They'll focus on the 80%.
In our world, look how quickly I can extract information from a document.
And we get this a lot.
We talk to many of our customers and they have very intelligent, highly funded AI centers of excellence and they might use
Claude or ChatGPT or services from the hyperscalers and say, look, I threw a document at it and I get 100% extraction accuracy.
Now, when you step back though and look at the other 20% and what the real world is like, how often do those documents come?
We have customers where people are taking photos of their documents and IDs in a darkly lit basement that are sideways.
How do you handle that scenario?
How do you fix that?
How do you handle the exceptions?
Even if you have perfect quality, how do you handle the exceptions?
Well, you have to be able to process that accordingly.
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