Adam Malone
Appearances
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There was a guest that had cruised with us over 130 times. I would have a hard time telling her that you're starting over. She has shown us so much loyalty over time that we wanna make them feel rewarded. It's funny, sometimes we get the question about, now we're five years out from COVID, when we weren't sailing.
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The last thing I want to do is make somebody who has sailed with us and remained loyal to us for a long time and tell them, hey, you haven't been able to cruise or take a vacation or something happened in your life for a couple of years. Sorry, all of those benefits that you're rightfully entitled to would not exist. So it's honestly as simple as that.
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Yeah.