Adam Outland

And there's a breakage point at like month six where it's like kind of the.

not calling it the valley of despair is a little extreme, but like, that's where they're like at their lowest emotional point in the journey.

And then they're back up again and they have a great time at 12 months.

Well, so we're trying to figure out like using that information and that feedback mechanism from our surveys, from direct conversations, human to human with our coaches to figure out, okay, what can we do in that, that middle ground of our coaching relationship to elevate that, that part of the journey instead of letting it sit.

So I think the surveys we have that we've created that go direct to clients, I think the touch points with coaches is a mechanism.

We set up just a general idea box where coaches that notice problems can filter in a proposal.

We made it not super complex, but complex enough that it was like it had to be an idea worth sharing for them to go through the process.

But those are just a handful of ways that I think we deal with inputs.

Welcome to The Action Catalyst. Today's guest is Michael Chad Hepner, the founder and CEO of GK Training, a firm dedicated to giving individuals, companies, and organizations... the communication skills to reach their highest goals in work and life.

Welcome to The Action Catalyst. Today's guest is Michael Chad Hepner, the founder and CEO of GK Training, a firm dedicated to giving individuals, companies, and organizations... the communication skills to reach their highest goals in work and life.

He's a coach, a professor, and a curriculum designer at Columbia Business School, as well as the author of the new book, Don't Say Um, How to Communicate Effectively to Live a Better Life. Michael, thank you so much for making the time. I was really looking forward to this conversation for many reasons, one of which is that both my parents were opera singers.

He's a coach, a professor, and a curriculum designer at Columbia Business School, as well as the author of the new book, Don't Say Um, How to Communicate Effectively to Live a Better Life. Michael, thank you so much for making the time. I was really looking forward to this conversation for many reasons, one of which is that both my parents were opera singers.

Wow.

Wow.

That's amazing. You can tell your parents that I was temporarily dedicated to the cello until we moved to Boone, North Carolina. And my parents decided to relocate our house about a half mile from where the bus would drop you off uphill. And in order for me to practice, I had to slug that thing all the way. home and quickly lost my inspiration. Time to switch to violin, right? Exactly.

That's amazing. You can tell your parents that I was temporarily dedicated to the cello until we moved to Boone, North Carolina. And my parents decided to relocate our house about a half mile from where the bus would drop you off uphill. And in order for me to practice, I had to slug that thing all the way. home and quickly lost my inspiration. Time to switch to violin, right? Exactly.

Or the triangle. The triangle sounded like that would have been a good choice. Well, that's amazing. So yeah, you know, I can relate a lot to what it's like to grow up with music. And there's part of your story I was really curious about, which is, you know, what was your initial inspiration to become one day actor?

Or the triangle. The triangle sounded like that would have been a good choice. Well, that's amazing. So yeah, you know, I can relate a lot to what it's like to grow up with music. And there's part of your story I was really curious about, which is, you know, what was your initial inspiration to become one day actor?

Yeah, quite a wide range. I remember the first time I encountered a challenge speaking. If I wasn't in a good headspace, my vocal cords would constrict or something, and I'd have to clear my voice seven times. Super annoying.

Yeah, quite a wide range. I remember the first time I encountered a challenge speaking. If I wasn't in a good headspace, my vocal cords would constrict or something, and I'd have to clear my voice seven times. Super annoying.