Adam Outland

It has that sales outcome where similarly it can read our sales conversations and say, here's the correlation to success with these concepts.

This correlates without.

So it basically replaces a thousand auditors auditing calls and scribbling notes and helping you interpret it.

So we are finding ways to incorporate AI to help us make better decisions as a company.

The other thing is with AI is that it becomes the more technology, the more AI, the more we're in our screens and our computers, the more relevant what becomes.

What's the answer?

With technology, what becomes the most scarce?

Interactions with other people, relationships.

It becomes a scarce commodity.

And I've talked about it before, but this book that had such a transformational impact on me was a book called Tribe.

where they talked about thriving together and people and a lot of little lessons in this book by a bestselling journalist.

But one of the things he pointed out from research is he said, never in history has it been so common to live in the most populated area in the entire world and yet so feel so utterly alone.

And so I challenge myself and all of us to look at our respective businesses and figure out ways that we can build community around them, because it's going to become more and more scarce of a commodity.

And wherever it's scarce, there's a business proposition, but there's also a lot of value to be added.

Ways we can parlay that into tightening those communities of in-person interaction, because there's going to be a real joy for that.

And I think there's just a lot of ways we can leverage in-person community to help build our companies.

Yeah.

So, you know, we have a client experience department that actually we built in surveys to our clients.

We're upgrading those surveys.

It's led us to realize that we have an entire client journey.