AG Gregoroff

That, to me, is unacceptable.

So if you message my company Christmas morning, and you're like, hey, I just got these beautiful handmade flip-flops.

Are these sized?

Did I get the right size?

How should I care for them?

How should I break them in?

Can I take these in the water?

Can I not take these in the water?

I just got a gift card.

How could I use that?

We'll respond to you within 60 seconds on Christmas.

Okay.

60 seconds.

Because I know you're waking up in the morning, you're opening up our product, you're excited to have it, and you're going to have a much better experience knowing...

that your questions were answered right away than if I waited days and days and days.

And because we do that, we have insane, almost record sales days on Christmas or on holidays because you're sitting around with your family, you're bored, you already opened up your presents, you gotta hang out with your in-laws.

Everyone knows that's lame.

But then you're like, I'm going to message these guys and I'll hear from them someday.

And then boom, you got us right there.

Right.