AG Gregoroff
👤 SpeakerAppearances Over Time
Podcast Appearances
But we're like that every day of the week.
Because a customer experience is the most important thing.
Because customers are the most important thing.
Now, with Toehold specifically, if you've never bought anything from us, you're not our customer.
I don't give you any thought.
I don't care.
Once you become one of our customers, that's when we focus.
So many times people focus on the people that aren't their customers.
So I want to focus on these guys outside of our network to get more people in.
But then when they come in, what's the customer experience like, right?
So I bought this brand new, really nice Harley.
Lowrider ST tricked out like 20 grand and upgrades super sick bike.
And I was like, you know what?
I'm going to get a cool helmet for it.
So I called up this helmet company.
All right, sorry, I went online, bought a helmet.
They sent me the wrong one.
No big deal.
These things happen.
So I called them up and I said, hey, this is AG.