Ajay 'AJ' Aluri

And that is exactly where we're going.

You know, people are using Gen AI platforms where they get these responses right away.

And if you're waiting on a customer call, like, you know, a customer service call for more than two, three minutes, people are frustrated.

So there is like...

change in expectations on how customers are expecting things to happen right away.

And if you're in the AI concierge, they want you to give you that answer right away.

A lot of times, they are not well-trained.

They don't know exactly how to present these things.

That's why service robots and computational AI can give you better experiences than the actual employees, right?

Especially when you go into late nights, when you go into off times, right?

This is where

From my experience, I'm surprised the hardware, you know, growth in the last just two, three years with terms of conversation AI, it's going to change really drastically in how we can integrate that with chatbots, websites and apps and so on and so forth.

I'm hearing that it's great technology.

And for some use cases like late night recommendations or maybe the language where the hotel is, the national language, I don't speak it.

I see where it's a benefit there.

But I'm imagining my parents who are in their 70s going, well, sorry, my mother's in her early 20s.

She would want you to think that.

But mom, if you're listening, I'm sorry.

But my parents are in their 70s.

If they go to a hotel, they're not going to want to talk to a screen.