Ajay 'AJ' Aluri

You're expected to have a customer service representative at the concierge and so on and so forth.

Don't get me wrong.

But when you go into the future, your app is something will have an AI chatbot already integrated.

You will only go to a concierge desk only if needed.

If not, you will go on that...

you know, quick AI chatbot and you would do all that.

And it would have a conversational AI.

When you pick your phone, you won't need to wait.

You directly go into a customer service agent talking to you.

And that agent is a conversational AI.

You will go into it.

But in a luxury, upper upscale, upscale, yes, you will have an option for high touch service as well.

Now to people like, I suppose my parents, maybe even a little bit me, AJ, who's still skeptical that this is the way the future is going.

What would you say to try to convince them that this is in their best interest as a consumer?

So the beauty of a hospitality is, you know, my philosophy is, you know, we are in the hospitality industry.

We never want to take away that human essence of hospitality.

But we are also at the age where there is a demographic changes.

You know, people prefer that high tech services because as they are adopting AI platforms and tools, their expectations of service is also changing.

And that is one reason you want to have that high tech elements to it.

So you kind of set the expectations, but never, never give away that high touch experience that you're looking for.