Alejandro Boucabeille

speaker

485 appearances 1 recordings 1 series first heard Jun 2026 last heard 20 Jun

Alejandro Boucabeille’s voice in public audio — every appearance, attributed to the second.

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Recordings per month over the last 12 months — 1 in all, peaking in Jun 2026 with 1.

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Schulering HUB Talking Hospitality Podcast · Beyond Barriers: Building Belonging at Hotels | Alejandro Boucabeille · 20 Jun 2026 podcast

So I was living from 2000 to 2019 in Mexico.

And I had even, again, a cultural shock, although I'm Mexican.

And then when I returned to Austria, I said, oh, wow, everything is working so smooth, etc.

Well, I think as we met at the conference, it is a very important issue, especially for monotonous works like to increase productivity.

We have, when I arrived, I don't want to say too many details, but it was like several things like, I don't know, in the 80s or only with Excel, etc.

And it takes so much time every month, etc.,

So we did, actually we are doing now also between with our partner hotels to see how we can restructure things.

And we did, of course, the typical from ChatGPT till there are other apps also like Barbrain and others for several aspects.

But for the onboarding, I think it's also very important that again, the human factor, but we do, we try to take our time for the employee.

We are not, again, Ritz-Carlton.

So I remember the Ritz-Carlton, they had like the first two days or three days.

We had just talks and the philosophy, et cetera, et cetera, for like 20 employees.

So sometimes only one employee starts, but we try to keep him a hotel tour, try to give him all, of course, from the contract, onboarding information, the house rules, all this data.

But of course, have already the first employee

Of course, after the interview, having the first conversation about his goals, how we can support him.

He is a buddy in the team.

So he's like, you have questions, come here first.

You don't need to go directly to HR.

And we have helped with the AI.

With the digitalization, it has helped us to improve and to, how to say, to do the processes less complicated.

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